Term
When managers question the value of history and theory in today's business world, they are usually assuming that
-history records are often inaccurate
-the past is not relevant and theory is not practical
-history is boring and theory is difficult to understand
-history is too abstract and theory is not relevant |
|
Definition
| The past is not relevant and theory is not practical |
|
|
Term
Which of the following is a step in scientific management
-scientifically select and train workers
-plan and organize work before leading and controlling
-treat all employees with dignity and respect
-happy employees will be productive employees |
|
Definition
| Scientifically select and train workers |
|
|
Term
One of the first uses of the management functions was
-in the building of railroads
-in family businesses
-in politics
-in the building of the Egyptian pyramids |
|
Definition
| In the building of the Egyptian pyramids |
|
|
Term
Robert Owen's ideas about management focuses primarily on
-machinery and equipment
-incentive pay
-railroads
-human resources |
|
Definition
|
|
Term
The first well-developed framework of management relating to large-scale business was ________ management
-scientific
-administrative
-classical
-behavioral |
|
Definition
|
|
Term
Taylor implemented piecework pay systems in response to
-soldiering
-poor worker morale
-standardization
-chiselers |
|
Definition
|
|
Term
Next-day delivery of packages is possible through the application of
-administrative management
-operations management
-contingency theory
-human relations management |
|
Definition
|
|
Term
The perspective of administrative management focuses upon
-individual workers
-clerical tasks
-change
-the total organization |
|
Definition
|
|
Term
The description of management as a process of planning, organizing, leading, and controlling was contributed by
-Henry Gantt
-Chester Barnard
-Charles Babbage
-Henri Fayol |
|
Definition
|
|
Term
Lillian Gilbreth contributed to the development of the study of
-industrial psychology
-bricklaying
-bureaucracy
-authority |
|
Definition
|
|
Term
The belief that subordinate acceptance of authority is important is found in
-scientific management -quantitative management -administrative management -bureaucracy |
|
Definition
| Administrative management |
|
|
Term
Follett advocated workplace _________
-efficiency -safety -control -democracy |
|
Definition
|
|
Term
The earliest suggestion of the use of psychology in management were in the areas of
-employee selection and motivation
-control of employees
-incentive pay systems
-planning and organizing |
|
Definition
| Employees selection and motivation |
|
|
Term
The original intent of the Hawthorne studies was to examine the effects of _________ on productivity
-workers attitudes
-illumination of the workplace
-workers behavior in groups
-supervisory behavior |
|
Definition
| Illumination of the workplace |
|
|
Term
A basic assumption of the human relations movement was that worker satisfaction leads to
-improved performance
-improved rewards
-strong group norms
-managerial concerns |
|
Definition
|
|
Term
A psychologist heavily involved in Hawthorne studies was
-Douglas McGregor
-Abraham Maslow
-Elton Mayo
-Hugo Munsterberg |
|
Definition
|
|
Term
A major stimulus for the development of the quantitative management perspective was
-the industrial revolution
-world war II
-the great depression
-world war I |
|
Definition
|
|
Term
Technological and managerial processes are
-inputs to a system
-outputs of a system
-causes of entropy of a system
-transformation processes |
|
Definition
|
|
Term
The contingency perspective is based upon the assumption that
-there is one best way to manage
-managerial behavior can be generalized to all situations
-the uniqueness of managerial situations is important
-there should be universal principles of management |
|
Definition
| The uniqueness of managerial situations is important |
|
|
Term
| What two things really help a business do better in terms of psychology |
|
Definition
| Managers paying attention to their employees, and the pressure from other peers to do well |
|
|
Term
| What is a contingency (contingency plan) |
|
Definition
| A plan designed to take a possible future event or circumstance into account |
|
|
Term
| Who is the father of scientific managment |
|
Definition
|
|
Term
| Understanding the historical context of management __________ |
|
Definition
| Can help managers avoid the mistakes of others |
|
|
Term
| Janice realizes that her company is losing money because of poor inventory management procedures. Which of the following is most likely to help her in dealing with this problem |
|
Definition
|
|
Term
| The basic assumption of the human relations movement was that ___________ |
|
Definition
| Increased satisfaction would result in improved performance |
|
|
Term
| Given the variety of management perspectives, how should managers determine their approach |
|
Definition
| Recognize the situational context, and draw from any or all perspectives |
|
|
Term
| All of the following are contemporary challenges from managers EXCEPT |
|
Definition
| The shift toward a manufacturing economy |
|
|
Term
The management theory that views employees and jobs from a mechanistic perspective is ______ management
-quantitative -contingency -classical -behavioral |
|
Definition
|
|
