Term
The management activity associated with monitoring an organization's progress towards its goals is
-planning
-controlling
-leading
-organizing |
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Definition
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Term
Using resources wisely and in a cost-effective way describes
-leading
-effectiveness
-planning
-efficiency |
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Definition
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Term
Titles associated with first-line managers include all of the following EXCEPT
-supervisor
-chief executive
-office manager
-coordinator |
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Definition
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Term
Managers determine how activities and resources are to be grouped when they
-organize
-motivate
-lead
-control |
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Definition
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Term
Communication, leadership, motivation and team processes are all included in which managerial activity
-controlling
-planning
-organizing
-leading |
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Definition
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Term
The category of management jobs hardest hit in recent years by layoffs is
-top managers
-financial managers
-operations managers
-middle managers |
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Definition
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Term
Which managers spend a large proportion of their time supervising the work of subordinates
-administrative managers
-first-line
-human resource
-middle |
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Definition
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Term
New product development and promotion are activities managed by
-operational
-financial
-marketing
-administrative |
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Definition
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Term
When middle managers serve as a link between top managers and first-line managers, they are fulfilling a role known as
-spokesperson
-liaison
-disturbance handler
-monitor |
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Definition
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Term
Managers who are involved in relations between their organization and its labor unions, consultants, and suppliers often are fulfilling the
-negotiator role
-resource allocator role
-monitor role
-informational role |
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Definition
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Term
The decision of whether to buy another company requires that a manager be able to understand his/her organization from a broad point of view, which is a(n)
-diagnostic skill
-interpersonal skill
-conceptual skill
-technical skill |
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Definition
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Term
Interpersonal roles of managers include
-monitor
-liaison
-disseminator
-resource allocator |
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Definition
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Term
Some management problems must be approached in a logical, rational, and objective way, which requires managers to use
-interpersonal skills
-financial and technical skills
-diagnostic and interpersonal skills
-technical and diagnostic skills |
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Definition
| Technical and diagnostic skills |
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Term
Most managers in today's large companies
-have executive MBA degrees
-have a college degree
-have MBA degrees
-have M.S. degrees |
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Definition
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Term
Managers without formal training must rely heavily upon __________ to achieve success
-specific experiences
-technical experience
-varied experiences
-administrative experience |
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Definition
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Term
Most of this nation's businesses that require skilled and trained managers are
-small
-large
-international
-privately held |
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Definition
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Term
Public administration is a specialized form of management used in
-gangs
-healthcare facilities
-corporations
-government organizations |
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Definition
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Term
| Subway is engaging in __________ managerial function when they monitor the performance of subordinates, and by checking performance goals |
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Definition
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Term
| Blackstone industries plans to build a second manufacturing facility, what would be the title of the functional manager |
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Definition
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Term
| Which management skills would the top level manager have to depend on the most |
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Definition
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Term
| Middle level managers need good _________ management skills |
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Definition
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Term
| First-line managers need good ________ management skills |
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Definition
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Term
| What are the three levels of managers |
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Definition
1. Top managers
2. Middle managers
3. First-line managers |
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Term
| What do middle managers spend most of their time on |
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Definition
| Implementing the policies and plans developed by top managers and supervising and coordinating the activities of lower-level managers |
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Term
| Who is the CEO of Southwest Airlines |
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Definition
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Term
| Who started Southwest Airlines |
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Definition
| Herb Kelleher and Rollin King |
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Term
| What are the four elements of a system, and which is the most important if you want feed back |
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Definition
| Planning/decision making, organizing, controlling, leading. If you want feedback: controlling |
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Term
| Organizations use all of the following kinds of resources EXCEPT __________ resources |
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Definition
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Term
| Jim recently merged his company's personnel and employee-training departments into a single human resources department. Which management function has Jim performed |
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Definition
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Term
| Managers are often expected to engage in ceremonial or symbolic activities, such as presenting awards and hosting retirement ceremonies. Which role do managers fill in performing these activities |
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Definition
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Term
| A manager who knows how to perform the specific kind of work being performed in an organization has _______ skills |
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Definition
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Term
| Which of the following challenges and opportunities are managers in the new workforce UNLIKELY to face |
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Definition
| New information-processing technology has slowed the pace of managers' work. |
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