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MAN320F Exam 2
Quizzes
42
Management
10/24/2011

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Cards

Term
Steve is hired as the manager of the HR dept. of a local manufacturing company which is desperately trying to improve its fortunes. This company is unable to retain good employees, who treat it as a stepping stone until they find better opportunities. Employee turnover is high and morale is low. Steve is determiend to change the situation and turn the organizations HR into a competitive advantage and source of pride for the firm. Steve reccomends that employees should be compensated according to their competencies, rather than their designations. Employees should be financially reawrded when they gain more knowledge and learn new processes that are relevant to teh job, even if the employee is at a lower level. This implies that Steve favors a _______.
Definition
Skill-based pay system
Term
Tim is a candidate for an automotive mechanic's position. He is asked to deconstruct and reconstruct part of an engine motor to demonstrate his skill. THis is an example of an _____.
Definition
performance-simulation test
Term
Larry is an HR manafger with Merlin Infosystems. He is in charge of recruitment for entry-level positions in teh company. He is of the view that job interviews should provide a realistic job preview. Which of teh following is Larry likely to do during job interviews?
Definition
Informing the employee about possible overtime
Term
Gareth has been promoted as the HR manager. He is now in charge of recruiting at Eowin Systems and is excpted  to enhance the diversity of teh workforce. Which of he following recruiting sources should Gareth avoid if he is to achieve the stated aim of a more diverse work force?
Definition
Employee referrals
Term
Which of the following is true of high-performance work practices?
Definition
It encourages extensive employee involvement and greater employee control on decision making
Term
Which of the following statements is true of gender diversity in workplaces?
Definition
No consistent male-female differences exist in problem-solving ability, analytical skills, competitive drive, motivation, socialability, or learning ability
Term
Amanda works as a technical support executive at ColoWare Systems. Which of the following factors, if true, could trigger certain stereotypes about Amanda among her co-workers, though not necessarily reflecting the way they feel or think about her?
Definition
Amanda has a Swedish mother and an African American father
Term
Executives at Macromix have initiated a diversity skills training program to educate employees about the importance of diversity at the workplace. Which of the following shold be the first step to be implemented in the program?
Definition
Making employees aware of the assumptions and biases they may have
Term
Ang Li emigrated from Hong Kong to study business at the TRi-Valley University in California. However, he has found it rather hard to move up in his managerial career at his workplace especially when compared to how his fellow graduate from Tri-Valley, American born Adam Watson has manged to become the regional manager of sales in teh company. This suggests the presence of _____ in Li's organization
Definition
A Glass-ceiling
Term
Which of the following demographic characteristics reflects surface-level diversity?
Definition
Ethnicity
Term
Trends observed in the shifting world population indicate that people aged 65 or more will soon outnumber those aged 5 or less. ALso the worlds pop aged over 80 is expected to nearly triple by the year 2040. Which of teh following is a likely implication of such pop trends?
Definition
Dwindling labor supply
Term
Jeff is an employee with the acc dept at a major shipping service provider in Texas. Soon after he joined following his graduation, his company developed corporate programs to help improce self-confidence and qualifications of diverse employees so they could "fit in." During which period of time did Jeff start working for his employers?
Definition
Early 1980s
Term
Which of the following is an example of workplace discrimination in the form of exclusion?
Definition
Many women in finance claim they are assigned to marginal job roles or are given light workloads that don't lead to promotion
Term

How does surface-level diversity differ from deep-level diversity?

 

Surface-level diversity

Definition
can affect the way people perceive others, especially in the terms of assumptions or stereotyping
Term

How does surface-level diversity differ from deep-level diversity?

 

Deep-level diversity

Definition
may affect general behavior of people at work
Term
US federal law does not prohibit discrimination against employees on the basis of ______
Definition
sexual orientation
Term
Which of the following is true of high-performance work practices?
Definition
It encourages extensive employee involvement and greater employee control on decision making
Term
WHich of the following steps in HR management helps retain competent and high-performing employees?
Definition
performance management
Term
Steve a HR manager wants to let potential candidates know about the minimum qualificatoins that they should possess in order to successfully perform the jobs they have applied for. What should he do?
Definition
He should frame a job specification
Term
Steve is hired as teh manager of the HR dept of a local manufacturing company which is desperately trying to improve its fortunes. This company is unable to retain good employees, who treat it like a stepping stone for better opportunities. Employee turnover is high and morale is low. Steve is determined to change the situation and turn the HR dept into a competitive advantage and source of pride. The top management of the company decides that the performance appraisal process needs to be changed. They ask Steve to make use of a rating scale that will rate the employees actual job behaviors. THe managers are asking Steve to use a ________.
Definition
behaviorally anchored rating scale
Term
Elizabeth was hired to a customber care executive, along with five others, by a telecommunication provider during a period when they were extremely short-staffed. However, her emploers soon realized that she was impatient, easily irritated and lacked motivation. They even began to receive complaints about her behavior from angry customers. In hiring Elizabeth her employers were guilty of an
Definition
Accept error
Term
Wade McKenzie is a new sales manager for the Potomac Group, a healthcare finance consulting firm, based on the mid-South. In addition to performing his regular duties he has also been asked to evaluate the performance of his subordiantes and present a report to his superiors. In his report Wade described the strengths and weaknesses of each of his subordinates. He made a note of their past performances and the potential the displayed. He even provided suggestions for their improvements. Wade is using the _____ method of conducting a performance appraisal.
Definition
written essay
Term
Edwin Edwards is a team leader for Lightspeed. The team does not deal well when a member offers an "off-the-wall" solution to a team problem; team members seem to have more trouble with this than any other team conflict issue. When a member offers an "off the wall" solution to a team problem, Edwin has to contend with what cultural variable?
Definition
Tolerance of the impractical
Term
Edwin Edwards is a team leader for Lightspeed. What he likes most about leading the team is that they seem to prefer getting their objetive accomplished instead of wasting time. The part Edwin likes most is that the team seems to prefer getting their objective accomplished instead of wasting time, which indicates that the team is
Definition
focused on ends rather than means
Term
For _______ there must be uncertainty over the outcome, and the outcome must be important 
Definition
Potential stress to become actual stress
Term
According to Lewin, which of the following is the objective of refreezing
Definition
stabilizing the new situation
Term
Which of the following is an example of a variable that fosters innovation?
Definition
organic structure
Term
____ is the process of taking a creative idea and turning it into a useful product or work method
Definition
innovation
Term
Which of the following techniques for reducing resistance to change assumes that much of the resistance lies in misinformation?
Definition
education and communication
Term
The Sarbanes-Oxley Act is an example of which of the following forces of change?
Definition
External change
Term
According to Kurt Lewin, which of the following is a stage in the change process?
Definition
unfreezing
Term
A company that decides to decentralize its sales procedures is managing ____ changes
Definition
structural
Term
The Sarbanes-Oxley Act called for
Definition
more disclosure and transparency of corporate financial information
Term
An organization communicates openly to its employees about violent incidences in the workplace and what's being done to handle them. This is an example of a ____ control strategy
Definition
Feedback
Term
Managers could choose to do nothing when ______
Definition
the difference btw actual performance and standard performance is low and acceptable
Term
Control techniques can be quite different for different countries. The differences are primarily in the _______
Definition
measurement and corrective action steps of the control process
Term
Valeria is a plant manager at Kelbitron. She measures the performance of the workers every month and compares it with established standards. The plant has 32 functional units. Valerie chooses oral reports instead of statistical reports when collecting information for measuring the performance of Unit 27. Unit 27 monitors the flow of the assembly line, which of the following if true would most weaken the decision to choose oral reports?
Definition
Studies have shown that managers who used filtered information for making decisions tend to make poor decisions
Term
The control proecss asumes that ______
Definition
performance standards are already in place
Term
Which of the following corresponds to the controlling step in the management process?
Definition
performance measurements
Term
The comparing step in the control process determines _________
Definition
the variation btw actual performance and the standard 
Term
Valeria is a plant manager at Kelbitron. She measures the performance of the workers every month and compares it with established standards. The plant has 32 functional units. Unit 32 conducts functional testing and quality analysis of the air conditioners. Valerie decides to measure the performance of workers unit 32 by personally observing them. Which of the following additional pices of info would offer most support to her decision to use personal observation?
Definition
The unit's tasks are considered complex and require an intensive coverage of work activities when measuring performance 
Term
_____ is when a manager in the work area interacts directly with employees to maintain supervision.
Definition
management by walking around