Term
| What are the elements of the external environment? |
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Definition
| Mega environment and Task environment |
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Term
| What is the mega environment? |
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Definition
| The mega environment is the environmental segment reflecting broad trends in the society within which the organisation operates |
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Term
| What are the elements of a mega environment? |
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Definition
Technological
Economic
International
Socio-culutre
Legal |
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Term
| What is a task environment? |
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Definition
| The task environment refers to the specific outside elements with which an organisation faces |
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Term
| What are the elements of a task environment? |
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Definition
Customers/Clients
Competitors
Government agencies
Labor Supply
Supplier |
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Term
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Definition
| Culture is a set of major understandings and assumptions shared by a group, such as within an ethnic group |
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Term
| What is organisation culture? |
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Definition
| Organisational culture is made up of common, understandings and assumptions within an organisation |
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Term
| Compare mega and task environments |
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Definition
| Mega environments are very broad external trends over which the organisation has no control as opposed to the task environment which are more immediate external forces |
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Term
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Definition
| An organisation is a formal collection of people and other resources established to accomplish a set of goals |
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Term
| Define departmentalization |
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Definition
| Departmentalisation is the grouping of units and units into larger units to achieve organisational goals. |
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Term
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Definition
| A functional area is an area expertise, skill and work ability . Eg production, finance, IT, HR |
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Term
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Definition
| A division is a department that is grouped around a specific product, service, process etc. A division can contain staff across different functional areas |
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Term
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Definition
| A business process is a set of related activities that achieve a particular goal |
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Term
| List a few examples of sub processes |
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Definition
- Analyzing data
- Motivating Employees
- Keeping track of work being done |
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Term
| What is a organisation made up of? |
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Definition
| A organisation is a system. Money, people, materials, machines, equipment, data, information and decisions |
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Term
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Definition
| A hybrid system is a structure that incorporates elements of both functional and divisional areas |
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Term
| Describe the difference between data and information |
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Definition
| Data is raw facts where as information is a collection of facts organised to have value beyond the facts themselves |
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Term
| Identify the characteristics used to evaluate the quality of data |
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Definition
- Accurate
- Complete
- Economical
- Flexible
- Reliable
- Relevant
- Simple
- Timely
- Verifiable
- Accessible
- Secure |
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Term
| Recognize the components of a information system |
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Definition
- Input (collect)
- Process (manipulate)
- Output (disseminate)
- Feedback (feedback) |
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Term
| What are some different types of data |
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Definition
- Alphanumeric
- Image
- Audio
- Video |
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Term
| Recognize the components of computer-based information systems |
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Definition
| Hardware, software, telecommunications, database, people, procedures |
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Term
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Definition
Business to business
a form of eCommerce in which the participants are organisations |
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Term
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Definition
Business to Consumer
A form of eCommerce where customers deal directly with the organisation |
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Term
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Definition
Consumer to consumer
A form of eCommerce where the participants are individuals, eg Ebay |
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Term
Define:
eCommerce
mCommerce
eBusiness |
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Definition
eCommerce - Business transactions done electronically
mCommece - transactions conducted using portable devices (phone, laptop etc)
eBusiness - eBusiness is a wider version of eCommerce where the internal business processes are carried out electronically. Eg customer support through websites and telephones |
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Term
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Definition
Transaction Processing System
an organised collection of people, procedures, software, databases to record completed business transactions
Eg. Payroll system |
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Term
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Definition
Enterprise Resource Planning
set of intergrated programs capable of managing a companies vital business operations
Eg. SAP |
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Term
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Definition
Management Information System
A system that provides information to managers in functional areas to support managerial tasks, organising and controlling operations |
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Term
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Definition
Decision Support System
A computer based system that combines models and data in an attempt to solve semi-structured/unstructured problems |
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Term
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Definition
| A computer based technology designed in response to specific needs |
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Term
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Definition
Group Decision Support System
An interactive computer based system that supports the process of finding solutions |
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Term
| Name the 3 specialised systems |
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Definition
- Artificial intelligence system
- Virtual reality system
- Expert systems |
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Term
| Name the 6 artificial intelligence systems? |
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Definition
- Robotics
- Vision systems
- Natural language processing
- Learning systems
- Neural systems
- Expert systems |
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