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| A concept referring to the changing trends in the use of WWW technology and Web design that have led to the development of information-sharing and collaboration capabilities. |
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| A problem-solving model in which a task ordinarily performed by one person is outsourced to a large group or community in order to obtain and analyze large amounts of data. |
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| : The ability of a group to exhibit a greater degree of intelligence by solving problems collaboratively compared to the intelligence of an individual member. |
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| A programming methodology that uses a number of existing technologies together and enables Web applications to make incremental updates to the user interface without the need to reload the browser page. |
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| An application Programming interface (API) that is used to transfer XML and other text data between a Web server and browser. |
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| A page or collection of Web pages that can be viewed and modified by anybody with a Web browser and access to the Internet. |
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| The practice of categorizing online content through tags. |
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| The use of audio or video digital-media files that are distributed through Web feeds to subscribed users. |
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| A Web 2.0 implementation by which Web data is contextualized with the addition of machine-readable metadata. |
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| A Web page that integrates content and scripts from multiple Web sites to create new applications. |
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| The practice of creating networks of friends, associates and clients who can discuss topics in common. Online social networking is a powerful concept used by individuals and businesses worldwide. |
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| A computer-based method of communication in which users can type and view messages sent to one or more recipients, and view the responses immediately. |
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| Spam that is delivered through instant messaging. |
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| A method of person-to-person communication in which users type short text messages from mobile phones |
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| Short for "Web log." A collection of personal thoughts posted on a public Web site. Blogging is the act of adding entries to a blog |
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| A method by which a blogger receives notification when other bloggers link to his or her blog entry. |
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| A data format that adds human readable metadata to existing code so that the data can be processed by other software. |
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| Unified communications (UC): |
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| A business trend that seeks to simplify and integrate all forms of communication. Also, a set of technologies that enable voice to be converted into text, and vice versa. |
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| The integration of telephony and data technologies. |
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| A technology that converts voice into data packets for transmission over a packet-switched IP network. Allows the use of the Internet for real-time voice and video traffic. |
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| A centralized office used for the purpose of processing a large volume of requests by phone. |
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| A call center that allows consumers to contact agents via avenues other than by telephone |
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| A status indicator that conveys a person's willingness and ability to engage in communications. |
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| A person's ability to use technology while "on the go." |
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