Term
| What are the proper procedures while approaching the scene of a structure to be searched? |
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Definition
| Be Quiet, Conduct Exterior search, Communicate w/dispatch |
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Term
| What are some techniques used to search the interior of a building/structure for suspects and evidence of a crime? |
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Definition
| Contact cover, Verbal communication, and Use of Light |
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Term
| How do you secure the outside of a building with a minimum number of officers? |
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Definition
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Term
| Who can search a building? |
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Definition
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Term
| What is criminals use of a financial card? |
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Definition
Obatining money, goods, property, services, or communication services with the intent to defraud.
ex. using w/o cardholders consent. using a card that was revoked or cancelled. |
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Term
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Definition
| Making, altering, possessing with the intent to deliver, or knowing that someone else made or altered any written instrument |
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Term
| what constitutes the crime of giving a worthless check? |
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Definition
| Making, drawing, issuing, or delivering a check of any kind with the intent to defraud a bank or other financial institution. |
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Term
| What are some types of credit card fraud? |
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Definition
| Lost by owner, stolen from owner or mail, through phone or internet, fraudulent application, counterfeiting, or skimming. |
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Term
| What are some different check fraud schemes? |
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Definition
| Altered, Counterfeit, or Stolen checks |
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Term
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Definition
| If someone besides the owner has, possesses, or transfers any personal documents or numbers with the intent to defraud. |
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Term
| What are some steps an LEO should take to help a victim of identity theft? |
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Definition
| Empathize with them, get all financial records together, take a report, put victim in touch with the FTC. |
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Term
| What are some steps to take when investigating identity theft? |
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Definition
| Evaluate any documents, determine any crimes committed, ID suspect, determine how widespread the scheme is, figure out who has the largest jurisdiction. |
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Term
| What are the 4 components of a successful communication process? |
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Definition
| Listen, Interpret, Respond, and React |
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Term
| What are 2 types of NOISE? |
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Definition
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Term
| What do the terms encoding and decoding mean? |
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Definition
| Transmitting and Recieving |
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Term
| What are the different types of speaking? |
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Definition
| Intrapersonal, Dyadic, Small group, Public, and Mass Communication |
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Term
| What are the purposes for speaking? |
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Definition
| Discovery and Growth, Vent our emotions, and to change attitudes and behavior. |
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Term
| What are some elements that affect interpersonal communication? |
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Definition
| Semantics, context, and regional variation. |
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Term
| What are some qualities that enhance verbal communication? |
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Definition
| Fluency, vocabulary, tone, volume, rate of delivery, and flexibility |
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Term
| Why is nonverbal communication important? |
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Definition
7-10% words spoken,
33-40% voice,
50-60% non-verbal cues |
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Term
| What is the size of personal space for verbal communication? |
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Definition
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Term
| What are the different types of body language? |
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Definition
| Fear, Surprise, Disgust, Anger, Happiness, and Sadness |
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Term
| What are the 4 characteristics of the active listening process? |
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Definition
| Empathy, Acceptance, Congruence, and Concreteness |
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Term
| What is the biggest benefit of listening? |
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Definition
| It puts people at ease when they see that the words they are saying are being heard. |
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Term
| What are the basic stages of the listening model? (4) |
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Definition
| Sensing, Interpretation, Evaluation, and Responding |
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Term
| What are the five types of feedback? |
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Definition
| immediate, honest, appropriate, clear, and informative |
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Term
| What is the biggest factor that influences listening? |
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Definition
| personal characteristics and prior experiences |
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Term
| What is the purpose of Tactical Communication? |
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Definition
| To generate voluntary compliance without the need to use coercive physical force. |
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Term
| What are the 4 components of the deflection format? |
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Definition
| Don't match your voice to subjects. Acknowledge the subjects words. Ignore the resistance in the words. Refocus on your request. |
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Term
| How are people under stress acting? |
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Definition
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Term
| What is the suggested response for officers when communicating with someone under stress? |
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Definition
| Think of them as they would think in 24 or 48 hours. |
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Term
| What are the differences between yes, no, and maybe people? |
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Definition
Yes (Single key)- almost automatic compliance to police.
NO (Multiple key)- they may offer defiance and resistance. takes multiple keys to unlock
Maybe (wimps)- apparently cooperative and hesitant, but can pose a real threat. |
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Term
| What are the 5 steps to the "hard style tactical compliance format"? |
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Definition
| Ask, Set context, Present Options, Confirm, Act. |
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Term
| What is the importance of a greeting and agency representation on a vehicle stop? |
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Definition
| Gain cooperation and avoid argument |
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Term
| Why should an officer ask a driver if there was an justified reason for the violation? |
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Definition
| it evokes the "fair play" response making the violator think the officer wants to hear their side of the story. |
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Term
| What is the proper sequence of communication tasks an officer should use on a vehicle stop? |
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Definition
| Greeting, ID of self and Agency, Reason for the stop, justification, request drivers license, registration and insurance x3, decision, and closing |
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Term
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Definition
| A non-accusatory structured conversation, with the purpose of interpreting behavioral symptoms of guilt. |
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Term
| What is the proper procedure for an interview? |
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Definition
| Conversational, non accusing, control, talk dominated by interviewee, and note-taking |
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Term
| What is the best place for conducting an interview? |
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Definition
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Term
| What are the goals of an interview? |
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Definition
| Get facts, Determine truthfulness, Get interrogation keys, Locks story |
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Term
| What are the goals of an interrogation? |
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Definition
| Obtain admission, Full confession, Document confession. |
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Term
| What are interview behaviors that may adversely effect an interview? |
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Definition
| Patience, Planning, Professionalism, art of persuasion, positive attitude, ethical and legal conduct. |
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Term
| What is some background information to be obtained in an interview? |
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Definition
| criminal history, financial history, medical history, prior reports made, employment history |
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Term
| What are ethical issues related to interview and interrogations? |
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Definition
| No promises and guarantees, no coercive methods, can't deprive subject of basic needs, can't mislead case facts, don't get caught in a bluff. |
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Term
| What are some ineffective interviewing techniques? |
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Definition
| Doesn't establish rapport, doesn't ask the right questions. |
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Term
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Definition
| acknowledgement of involvement in an act. |
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Term
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Definition
| statement providing details of involvement in an act. |
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Term
| What are some factors that limit peoples ability to give an accurate account of events? |
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Definition
| PTS, fear of retribution, embarrassment, lack of trust, mental disorders |
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Term
| How can cultural differences effect interviewing? |
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Definition
| Interviewer may offend subject, May not recognize or trust authority, law enforcement to much like military. |
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Term
| what are some specific techniques used to interview juveniles? |
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Definition
| Timing, Setting, Remove distractions, Build rapport, Evaluate maturity level. |
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Term
| What are the age requirements for a child victim to be interviewed? |
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Definition
| under 13. Can use a recording of an oral statement of the child. |
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Term
| What are the procedures for getting a written statement from a witness or complainants? |
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Definition
| Content should have what happened before, during, and after. Have them sign and date. Pen only. |
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Term
| What is the cognitive interview technique? |
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Definition
| reconstruct the events, report everything, recall events in a different order, change perspectives. |
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Term
| What is the selective interview technique? |
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Definition
| structured non-accusatory question and answer seesion. |
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Term
| What are the verbal traits that can indicate truth or deception? |
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Definition
| timing of response, increased stress can mean increased volume. Deceptive can have more speech dysfunctions. |
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Term
| what is the use of force continuum? |
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Definition
| Psychological resistance, verbal resistance, passive resistance, defensive resistance, active aggression, and aggravated aggression |
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