Shared Flashcard Set

Details

ITIL Foundation Processes
Service to Process Cross Reference
22
Management
Professional
05/18/2009

Additional Management Flashcards

 


 

Cards

Term

Financial Management

 

is part of which Service?

 

 Strategy, Design, Transition, Operation

Definition

Financial Management

is

 

Service Strategy

Term

Service Portfolio Management

 

is part of which Service?

 

 Strategy, Design, Transition, Operation

Definition

Service Portfolio Management

is

 

Service Strategy

Term

Demand Management

 

is part of which Service?

 

 Strategy, Design, Transition, Operation

Definition

Demand Management

is

 

Service Strategy

Term

Service Catalog Management

 

is part of which Service?

 

 Strategy, Design, Transition, Operation

Definition

Service Catalog Management

is

 

Service Design

Term

Availability Management

 

is part of which Service?

 

 Strategy, Design, Transition, Operation

Definition

Availability Management

is

 

Service Design

Term

Capacity Management

 

is part of which Service?

 

 Strategy, Design, Transition, Operation

Definition

Capacity Management

is

 

Service Design

Term

IT Service Continuity Management

 

is part of which Service?

 

 Strategy, Design, Transition, Operation

Definition

IT Service Continuity Management

is

 

Service Design

Term

Service Level Management

 

is part of which Service?

 

 Strategy, Design, Transition, Operation

Definition

Service Level Management

is

 

Service Design

Term

Information Security Management

 

is part of which Service?

 

 Strategy, Design, Transition, Operation

Definition

Information Security Management

is

 

Service Design

Term

Supplier Management

 

is part of which Service?

 

 Strategy, Design, Transition, Operation

Definition

Supplier Management

is

 

Service Design

Term

Transition Planning and Support

 

is part of which Service?

 

 Strategy, Design, Transition, Operation

Definition

Transition Planning and Support

is

 

Service Transition

Term

Release and Deployment Management

 

is part of which Service?

 

 Strategy, Design, Transition, Operation

Definition

Release and Deployment Management

is

 

Service Transition

Term

Testing and Validation

 

is part of which Service?

 

 Strategy, Design, Transition, Operation

Definition

Testing and Validation

is

 

Service Transition

Term

Evaluation

 

is part of which Service?

 

 Strategy, Design, Transition, Operation

Definition

Evaluation

is

 

Service Transition

Term

Change Management

 

is part of which Service?

 

 Strategy, Design, Transition, Operation

Definition

Change Management

is

 

Service Transition

Term

Asset and Configuration Management

 

is part of which Service?

 

 Strategy, Design, Transition, Operation

Definition

Asset and Configuration Management

is

 

Service Transition

Term

Knowledge Management

 

is part of which Service?

 

 Strategy, Design, Transition, Operation

Definition

Knowledge Management

is

 

Service Transition

Term

Incident Management

 

is part of which Service?

 

 Strategy, Design, Transition, Operation

Definition

Incident Management

is

 

Service Operation

Term

Problem Management

 

is part of which Service?

 

 Strategy, Design, Transition, Operation

Definition

Problem Management

is

 

Service Operation

Term

Event Management

 

is part of which Service?

 

 Strategy, Design, Transition, Operation

Definition

Event Management

is

 

Service Operation

Term

Access Management

 

is part of which Service?

 

 Strategy, Design, Transition, Operation

Definition

Access Management

is

 

Service Operation

Term

Request Fulfillment

 

is part of which Service?

 

 Strategy, Design, Transition, Operation

Definition

Request Fulfillment

is

 

Service Operation

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