Term
| Operations and supply chain management |
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Definition
| Design, operation, and improvement of the systems that create and deliver the firm's primary products and services |
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Definition
| Building service activities to support a firm's product offerings |
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| doing something at the lowest possible cost |
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Definition
| Doing the right things to create the most value for the company |
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Definition
| Ration of quality to price paid. Competitive "happiness" is being able to increase quality and reduce price while maintaining or improving profit margins. (This is a way that operations can directly increase customer retention and gain market share.) |
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Definition
| Producing products to order in lot sizes of one |
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| the ability to maintain balance in a system |
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Definition
| Relates to the economic, employee, and environmental impact of the firm's strategy |
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Definition
| refers to manufacturing, service, and health care processes that are used to transform resources employed by a firm into products desired by customers |
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Definition
| refers to processes that move information and material to and from the manufacturing and service processes of the firm |
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Definition
| consists of the process needed to operate an existing supply chain strategically |
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Definition
| involves the selection of suppliers that will deliver the goods and services needed to create the firm's product |
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Definition
| where the major product is produced or the service provided |
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Definition
| also referred to as logistics processes. |
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| involves the processes for receiving worn out, defective, and excess products back from customers and support for customers who have problems with delivered products |
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Definition
| JIT coupled with TQC, which aggressively seeks to eliminate causes of production defects |
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Term
| Manufacturing Strategy Paradigm |
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Definition
| manufacturing executives could use their factories' capabilities as strategic competitive weapons. Create a focused factory that performs a limited set of tasks extremely well. |
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Term
| Manufacturing Strategy Paradigm |
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Definition
| manufacturing executives could use their factories' capabilities as strategic competitive weapons. Create a focused factory that performs a limited set of tasks extremely well. |
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Term
| Business Process Reengineering |
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Definition
| Michael Hammer's approach seeks to make revolutionary changes as opposed to evolutionary changes by eliminating non-value-added steps and computerizing the remaining ones to achieve the desired outcome |
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Definition
| Tools that have been taught to manages as part of the Green and Black Belt Programs |
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Definition
| The central idea is to apply a total system approach to managing the flow of information, materials, and services from raw materials suppliers through factories and warehouses to the end customer. |
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Definition
| refers to the use of the internet as an essential element of business activity |
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Definition
| aims to apply the latest concepts in information technology to continue to improve service productivity of technology-based organizations |
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Definition
| Coordinating the relationship between mutually supportive but separate organizations |
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Definition
| optimizing global supplier, production, and distribution networks |
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Definition
| managing customer touch points |
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Definition
| raising senior management awareness of operations and supply chain management as a significant competitive weapon |
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Definition
| sustainability and the triple bottom line |
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