Term
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Definition
| raw facts that describe the characteristics of an event |
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Term
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Definition
| data converted into a meaningful and useful context |
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Term
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Definition
| applications and technologies that are used to gather, provide access to, and analyze data and information to support decision-making efforts. |
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Term
| Information Technology (IT) |
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Definition
| field concerned with the use of technology in managing and processing information |
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Term
| Management Information Systems (MIS) |
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Definition
| the business function and academic discipline covering the application of people, technologies and procedures-collectively called information systems-to solve business problems. |
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Term
| Chief Information Officer (CIO) |
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Definition
| is responsible for (1) overseeing all uses of information technology and (2) ensuring the strategic alignment of IT with business goals and objectives. |
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Term
| Chief Technology Officer (CTO) |
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Definition
| is responsible for ensuring the throughput, speed, accuracy, availability, and reliability of an organization's information technology. |
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Term
| Chief Security Officer (CSO) |
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Definition
| is responsible for ensuring the security of IT systems and developing strategies and IT safeguards against attacks from hackers and viruses. |
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Term
| Chief Privacy Officer (CPO) |
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Definition
| is responsible for ensuring the ethical and legal use of information within an organization. |
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Term
| Chief Knowledge Officer (CKO) |
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Definition
| is responsible for collecting, maintaining, and distributing the organization's knowledge. |
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Term
| Key Performance Indicators (KPIs) |
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Definition
| are the measures that are tied to business drivers. |
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Term
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Definition
| measure the performance of the IT system itself such as throughput, speed, and availability. |
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Term
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Definition
| measure the impact IT has on business processes and activities including customer satisfaction, conversion rates, and sell-through increases |
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Term
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Definition
| baseline values the system seeks to attain |
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Term
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Definition
| process of continually measuring the system results, comparing those results to optimal system performance (benchmark values), and identifying steps and procedures to improve system performance. |
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Term
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Definition
| a product or a service that an organization's customers place a greater value on that similar offerings from a competitor. |
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Term
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Definition
| occurs when an organization can significantly impact its market share by being first to market with a competitive advantage. |
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Term
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Definition
| acquisition and analysis of events and trends in the environment external to an organization. |
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Term
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Definition
1. Buy Power
2. Supplier Power
3. Threat of substitute products or services
4. Threat of new entrants
5. Rivalry among existing competitors |
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Term
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Definition
| high when buyers have many choices of whom to buy from and low when their choices are few |
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Term
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Definition
| reward customers based on the amount of business they do with a particular organization |
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Term
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Definition
| high when buyers have few choices of whom to buy from and low when they have many choices. |
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Term
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Definition
| consists of all parties involved, directly or indirectly, in the procurement of a product or raw material. |
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Term
| Business-to-Business (B2B) Marketplace |
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Definition
| Internet-based service that brings together many buyers and sellers (private exchange) |
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Term
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Definition
| B2B marketplace in which a single buyer posts its needs and then opens the bidding to any supplier who would care to bid. |
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Term
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Definition
| increasingly lower bids are solicited from organizations willing to supply the desired product or service at an increasingly lower price. |
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Term
| Threat of substitute products or services |
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Definition
| high when there are many alternatives to a product or service and low when there are few alternatives from which to choose. |
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Term
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Definition
| can make customers reluctant to switch to another product or service. |
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Term
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Definition
| high when it is easy for new competitors to enter a market and low when there are significant barriers to entering a market. |
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Term
| Rivalry Among Existing Competitors |
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Definition
| high when competition is fierce in a market and low when competition is more complacent. |
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Term
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Definition
| standardized set of activities that accomplish a specific task, such as processing a customer's order. |
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Term
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Definition
| views an organizations as a series of processes, each of which addsvalue to the product or service for each customer. |
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