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| The decision about where to locate a business facility, _______ |
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| usually requires the analysis of several different factors, but the importance of each factor tends to vary according to the specific type of industry. |
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| In operations management, quality is defined in terms of: |
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| how well a product satisfies the preferences of customers |
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| _____ software takes the electronic design for a product and creates the programmed instructions that robots must follow to produce a product as efficiently as possible. |
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| Background music, lighting and the use of scents are all factors of ____________ in servicescape designs. |
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| An organization’s activities and processes that involve the physical flow of goods from the raw material state to the final consumer is known as _______ |
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| The _____ was established by Congress to encourage American firms to focus on quality improvement in order to improve their global competitiveness. |
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| Baldrige National Quality Program |
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| A(n) _____ is a set of activities or steps that combine inputs to create a good or service |
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| Improvements in _____ are key to achieving a competitive advantage because the firm is then able to improve efficiency and effectiveness. |
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| _____ are stocks of items or resources held by an organization. Manufacturers hold raw materials, components, and parts |
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| Most manufacturing firms are concerned about the availability of reliable electricity and water supplies when making location decisions. These considerations deal with the: |
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