Term
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Definition
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Term
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Definition
| distinctive set of beliefs and practices, it derives from three sources ; workplace values, workplace norms, workplace artifacts |
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Term
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Definition
| system of communication linkage; nature of info that flows through them, the media or channels through which the info flows, frequency of number of connections(aka work density) |
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Definition
| groups of co workers connected soley through email or social network |
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| work from home, via phone or computer |
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Definition
| dense networks of coworkers who share the same workplace values and broader life values |
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| 2 principles people getting workplace information |
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Definition
1. private is public in the workplace
2. org. networks you are apart of determine opportunies and obstacles |
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Definition
| workers who are reputable, knowledgeable, and connected to dense networks |
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Term
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Definition
| culture, networks, interpersonal interaction |
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Definition
| unfriendly, rigid, unsupportive |
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| warm, open, and supportive |
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Definition
| communicating in ways that are obviously rehearsed |
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Term
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Definition
| tendency to believe that only one perspective is correct |
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Term
| control vs. collaboration |
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Definition
| messages that are designed to get you to do what they want |
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Term
| evaluation vs description |
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Definition
| framing negative complaints about other people |
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Definition
| people seeking counseling and wanting others to listen |
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Term
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| power difference between employees |
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Term
| 6 tactics for creating a supportive climate |
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Definition
1. encourage spontaneity and honesty
2. adopt a flexible mindset
3. collaborate rather than control
4. describe challenges than blame
5. concern rather than professional detachment
6. emphasize equality |
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Term
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Definition
| people holding organizational status |
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Term
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Definition
| equivalent status workers |
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Term
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Definition
| coworkers we consider friends |
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Term
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Definition
| equivalent status with whom we share high levels of emotional support |
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Term
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Term
| maintaining peer relationships |
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Definition
-openness important
-assurances
-treat one another as whole human beings |
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Definition
| men and women friends, outsiders view them as having sexual relationships, |
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Term
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Definition
| perceived by people as approachable, could lead to negative outcomes, gossip |
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Term
| mixed status relationship |
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Definition
| relationships between coworkers of different status positions |
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Term
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Definition
| one out ranks the other and supervises |
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Term
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Definition
| communication from subordinates to supervisors |
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Term
| most effective form of upward communication |
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Definition
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Term
| advocacy based on six principles |
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Definition
1. plan
2. why should they agree
3. tailor your message
4. know their knowledge
5. create coalitions
6. articulate your message |
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Term
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Definition
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Term
| effective downward communication |
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Definition
1. importance of communication to subordinates
2. listen empathically
3. frame as polite requests
4. be sensitive
5. share relevant info |
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Term
| maintaining mixed status relationships |
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Definition
1. develop whats appropriate
2. communicate in consistent and reliable ways |
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Term
| 2 types of sexual harassment |
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Definition
quid pro quo harassment: supervisor demanding sexual favors from subordinate
hostile climate sexual harassment: sexual behavior intended to disrupt work performance |
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Term
| most common way to avoid sexual harassment |
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Definition
| ignore, avoid, minimize seriousness |
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