Term
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Definition
| the active communication process where you evaluate or judge subordinate performance and respond by either promoting a change in behavior or by reinforcing present performance. |
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Term
| Personal situation counseling |
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Definition
| event-oriented, this counseling is reactive in nature, it occurs during or after a situation. |
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Term
| Performance/Professional Growth Counseling |
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Definition
| includes planning for the accomplishment of individual and professional short- and long-term goals based on an established timeline. |
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Term
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Definition
- Outline
- Environment
- Length of sessions
- Inform counselees
- Plan of action |
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Term
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Definition
- Directive or Supervisor-Centered
- Nondirective or Subordinated-Centered
- Combined |
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Term
| Directive or Supervisor-Centered |
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Definition
| you do most of the talking and tell the subordinate what needs to be done. |
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Term
| Nondirective or Subordinate-Centered |
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Definition
| to help the subordinate by providing the information he/she needs to make an informed choice about how to behave in the future. |
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Term
| Subordinate-Centered Communication |
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Definition
- Active Listening
- Responding
- Questioning
- Silence |
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Term
| Nature of Interpersonal Communication |
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Definition
- Depth
- Scope
- Suitability |
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Term
| Factors Influencing Interpersonal Communication |
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Definition
- Knowing Yourself
- Knowing Others
- The Message
- The Situation
- The Setting |
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Term
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Definition
| master-slave relationship |
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Term
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Definition
| human relations are more important than organizational objectives. |
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Term
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Definition
| Organizational and individual goals need not be at odds with on another. |
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Term
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Definition
- Pre-Session
- Session
- Post-Session |
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Term
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Definition
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Term
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Definition
- Opening
- Attending
- Responding
- Resolving
- Closing |
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Term
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Definition
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