Term
| Name the 5 steps in the performance management process |
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Definition
1. Defining performance expectations and goals
2. Providing ongoing feedback
3. Conducting performance appraisal and evaluation discussions
4. Determining performance rewards/consequences
5. Conducting development and career opportunities discussions |
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Term
| Name 5 (of 8) performance appraisal methods |
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Definition
1. Graphic rating scale: list traits and a range of performance for each
2. Alternation ranking method: best to worst
3. Paired comparison method: rank employees against each other
4. Forced distribution method: predetermined percentages in performance categories
5. Critical incident method: supervisor keeps log of undesirable behavior
6. Narrative forms
7. Behaviorally anchored rating scales (BARS): combines other methods
8. Computerized/web-based performance appraisal |
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Term
| Name some problems with the appraisal systems |
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Definition
1. Reliability and validity
2. Rating scale problems
- halo effect
- central tendency
- recency effect
- similar-to-me bias
- strictness/leniency |
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Term
| Name (3) types of appraisal interviews |
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Definition
1. Satisfactory performance - promotable employee (make development plans)
2. Satisfactory performance - nonpromotable employee (maintain performance)
3. Unsatisfactory performance - correctable (plan correction) |
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