Details Title: Human Resources Description: final exam Total Flash Cards: 62 Created: 05/09/2009 14:34:46		New Users: To study from this flashcard set, or to create your own your own study flash cards, REGISTER HERE. Existing Users: CLICK HERE. Additional Management Flashcards
Cards in this set: Term human resource management (HRM) Definition __ is the set of organizational activities directed at attracting, developing, and maintaining and effective work force Term equal employment opportunity (EEO) Definition Title VII of Civil Rights Act of 1964. Forbids discrimination in all areas of the employment relationship. Employers are not required to seek out and hire minorities, but they must treat fairly all who apply. Term equal employment opportunity commission Definition federal agency charged with enforcing Title VII as wells as several other employment-related laws Term affirmative action Definition a part of EEO. The commitment of employers to proactively seek out, assist in developing, and hire employees from groups that are underrepresented in the organization. Various executive orders (#11246) required employers with federal contracts to develop _____ plans Term Pregnancy Discrimination Act Definition specifically outlaws discrimination on the basis of pregnancy Term age discrimination in employment of 1967 Definition outlaws discrimination against people older than 40 years of age Term Americans with disabilities act of 1990 Definition forbids discrimination on the basis of disabilities and requires employers to provide reasonable accommodations for disabled employees Term civil rights act of 1991 Definition amended the original civil rights act, making it easier to bring discrimination lawsuits while also limiting punitive damages that can be awarded in those suits Term fair labor standards act of 1938 Definition sets a minimum wage and requires overtime pay for work in excess of 40 hours per week for non-exempt employees Term equal pay act of 1963 Definition requires men and women to be paid the same amount for doing the same jobs; exceptions are permitted for seniority and merit pay Term employee retirement income security act of 1974 Definition sets standards for pension plan management and provides federal insurance if pension plans go bankrupt Term family and medical leave act of 1993 Definition requires employers to provide up to 12 weeks of unpaid leave for family and medical emergencies Term national labor relations act of 1935 (wagner act) Definition this act set procedures for employees to vote whether to have a union; if they vote for a union, management is required to collectively bargain with the union Term national labor relations board Definition the federal agency empowered to enforce provisions of the NLRA Term labor management relations act of 1947 (taft-hartley act) Definition amended the nlra to limit the power of unions and increase management's rights during organizing campaigns. allows the US president to prevent or end a strike that endangers national security Term occupational safety and health act of 1970 Definition requires that employers provide a place of employment that is free from hazards that may cause death or serious physical injury. They must also obey the safety and health standards established by the similarly-named agency Term temporary workers Definition an increasing trend in organizations is to use more temporary workers without the risk that the organization may have to eliminate their jobs Term dual-career families Definition firms are increasingly having to make accomodations for ____________ by delaying transfers, offering employment to spouses, and providng more flexible work schedules and benefits packages Term employment at will Definition a traditional view of the workplace in which an organization can fire an employee for any or no reason. The new argument is that an organization should be able to fire only those who are poor performers or who violate rules. Recent court cases have upheld the new argument in placing limits on an organization's abillity to terminate by required just cause for firing Term job analysis Definition a systematic analysis of jobs within an organization Term job description Definition a listing of the job's duties; its working conditions; and the tools, materials, and equipment used to perform the job Term job specification Definition a listing of the skills, abilities, and other credentials the incumbent jobholder will need to do a job Term replacement chart Definition a list of managerial positions in the organization, the occupants, how long they will stay in the position, and who will replace them Term employee information system (skills inventory) Definition a database of employees' education, skills, work experiences, and career expectations, usually computerized Term recruiting Definition the process of attracting qualified persons to apply for jobs that are open Term internal recruiting Definition considering present employees as candidates for openings. Promotion from within can help build morale and reduce turnover of high-quality employees. However, having to successively fill vacant positions is called the "ripple effect." Term external recruiting Definition attracting persons from outside the job. Realistic Job Preview is considered a successful method to ensure person-job fit Term validation Definition the process of determining the extent to which a selection device is really predictive of future job performance Term predictive validation Definition correlating previously collected test scores of emplooyees with the empoloyees' actual job performance Term content validation Definition the use of logican djob analysis to determine that selection techniques measure the exact skills needed for job performance. Used to establish the job relatedness of a selection device. Term application blanks Definition used to gather info about work history, educational background, and other job-related demographic data. Must not ask for info unrelated to job. Term tests Definition ability, skill, aptitude, or knowledge ____ are usually the best predictors of job success. Must be validated, administred, and scored consistently Term interviews Definition __ can be poor predictors of job success. Term assessment centers Definition a popular method for selecting managers and are particularly good for selecting current employees for promotion. A content validation of major parts of the managerial job. Term conscientiousness Definition the best way to predict performance across all jobs Term training Definition teaching operational or technical employees how to do the job for which they were hired Term development Definition teaching managers and professionals the skills needed for both present and future jobs Term lectures, role play and case studies, on-the0job and vestibule training Definition a few types of common training methods Term lectures Definition this type of training method works well with factual material Term role play and case studies Definition this type of training is good for improving interpersonal relations skills or group decision-making Term on the job and vestibule training Definition this type of training facilitates learning physical skills through practice and actual use of tools Term performance appraisal Definition __ is a formal assessment of how well employees do their jobs. Term Appraisal validates the selection process and the effects of training; appraisal aids in making decisions about pay raises, promotions, and training; provides feedback to employees to improve their performance adn plan future careers. Definition Reasons for performance appraisal Term Actual output (units produced), scrap rate, dollar volume of sales, and number of claims processed. Can become contaminated by outside factors, resulting in "opportunity bias" where some have a better chance to perform than others. Special performance tests are a method in which each employee is assessed under standardized conditions. Performance tests measure ability, not motivation. Definition objective measures of performance Term ranking, rating Definition two judgmental methods of performance appraisal Term ranking Definition This judgmental method of performance appraisal compares employees directly with each other. Difficult to do with large numbers, difficult to make comparisons across work groups, employees are ranked only on overall performance, do not provide useful info for employee feedback Term rating Definition This judgmental method of performance appraisal compares each employee with a fixed standard. Term Behaviorally Anchored Rating Scale Definition ____ is a sophisticated method in which supervisors construct a rating scale where each point on the scale is associated with behavioral anchors. (It is a style of which judgmental method of performance appraisal. Term recency error, errors of leniency and strictness, halo error, central tendency error Definition 4 types of performance appraisal errors Term recency error Definition the tendency of the evaluator to base judgments on the subordinate's most recent performance because it is the most easily recalled Term errors of leniency and strictness Definition an error. being to lenient, too strict, or tending to rate all employees as "average" Term halo error Definition allowing the assessment of the employee on one dimension to spread to that employee's ratings on other dimensions Term central tendency error Definition occurs when a rater gives all the workers the same rating in order to avoid conflict between workers Term performance feedback Definition ___ is best given in a private meeting between the employee and immediate supervisor. Discussion should focus on the facts: assessed level of performance, how and why the assessment was made, and how the employee's performance can be improved. Final and most difficult part of appraisal process. Term 360 degree feedback Definition a type of feedback in which managers are evaluated by everyone around them Term compensation Definition the financial remuneration given by the organization to its employees in exchange for their work Term wages Definition hourly compensation paid to operating employees Term salary Definition refers to compensation paid for the total contribution of an employee and not based on total hours worked Term incentives Definition represent special compensation opportunities that are usually tied to performance Term benefits Definition things of value other than compensation that an organization provides to its workers. The average company spends an amount equal to or more than one-third of its cash payroll on this Term managing benefits carefull Definition shop carefully for best-cost providers, avoid redundant coverage, provide only the benefits that employees want Term pay for time not worked; insurance; employee service benefits; on site childcare, mortgage assistance, etc Definition types of benefits