The handheld device used to enter inventory amounts into the system is called a:

a. PDA

b. LAN

c. POS

d. SQL

The normal pouring cost for beer is:

a. 10 percent

b. 15 percent

c. 20 percent

d. 25 percent

When a series of related responsibilities are written down in an organized form, they constitute a:

a. task analysis

b. job specifications

c. job descriptions

d. job analysis

Technological improvements have made it possible to do a restaurant's food cost percentage in about _____ of the time is used to take and with more accuracy.

a. one-quarter

b. half

c. one-third

d. three quarters

Liquor pouring costs should be ____ to ____ percent of sales.

a. 10 to 15

b. 16-20

c. 25-30

d. 30-35

b. 16-20

About ____ percent of Fortune 1000 companies have significant e-learning initiatives underway

a. 65

b. 75

c. 85

d. 95

On school days, minors of what age may only work a maximum of 3 hours per day, 18 hours per week: on nonschool days, 8 hours per day, 40 hours a week?

a. 12 and 13

b. 13 and 14

c. 14 and 15

d. 15 and 16

In most full-service restaurants, the largest variable cost is:

a. Labor costs

b. food costs

c. beverage costs

d. benefits

Several restaurants use the ______ to assist in managing the restaurant - it aids from planning to control.

a. Red Book

b. Blue Book

c. Black Book

d. Yellow Book

According to the Census Bureau ___out of ____ employees are considered disable.

a. 1,3

b. 1,4

c. 1,5

d. 1,6

The most useful source of employees is:

a. referrals by reliable present employees

b. classified ads

c. job fairs

d. local partnerships

The first goal for an orientation program is to:

a. explain and show what is expected of employees

b. ensure that employees know what to do and who to aske when unsure

c. explain the company history, philosophy, mission, goals, and objectives

d. none of the above

Closely related to role playing, which has been around a long time, which of the following is a technique that depicts the right way to handle personnel problems, shows how to interview and evaluate applicants and demonstrates decision making?

a. behavior modeling

b. awareness training

c. learner controlled instruction

d. coaching

The word "manage" implies:

a. purpose

b. mobilization of resources

c. Punishment

d. A and B

Employee development programs dea with:

a. perspectives

b. attitudes

c. feelings

d. all of the above

Behavior modification theory urges:

a. an immediate reward for whatever behavior is desired

b. an immediate punishment for undesirable behavior

c. no rewards

d. B and C

a. an immediate reward for whatever behavior is desired

In costing an inventory, the LIFO system costs the item at the price paid for the merchandise purchased last.

Symptoms of staph appear in:

a. 1 to 2 hours

b. 2 to 6 hours

c. 6 to 12 hours

d. immediately

WHich of the following causes a majority of the tourist symptoms commonly experienced in developing nations?

a. Salmonella

b. Staph

c. E.coli

d. Ebola

Velvety smooth sauces made from either thickened veal, fish, or chicken stock are called:

a. Veloute

b. Bechamel

c. Espagnole

d. Hollanaise

In some establishments, everone sstares tips on a fixed-ration basis (including the kitchen), a practice common in Europe and the Middle East; this is called the:

a. TRONC (truck or box) system

b. LIFO system

c. Tipping out system

d. FIFO system

Which of the following is not one of the seven commandments of customer service?

a. Bend the rules

b. Lie if need be

c. Be a fantastic fixer

d. None of the above

What is the "hands-in-the-pocket" policy?

a. no matter how obnoxious a patron becomes, never consider being physical in handling the situation.

b. Servers should keep their hands in their pockets when not taking an order

c. Bussers and servers should always immediately put extra tips in their pockets when given to them.

Which of the following types of lighting is favorable in a dinner house?

a. Recessed lighting

b. bright lighting

c. high lighting

d. low lighting

In order for any sparkling wine to called "champagne" it must come from:

a. Italy

b. Portugal

c. California

d. France

Red wine gains its color during which of the following processes?

a. Crushing

b. racking

c. fermentation

d. filtering

Sherries, Ports, Madeira's, and Marsala's are fortified wines, meaning they:

a. are fermented for a longer period than any other type of wine

b. are fermented for a shorter period than any other type of wine

c. are flavored with herbs, roots, flowers, and barks

d. have had brandy or wine alcohol added to them

The most popular varietal red wines include all but which of the following?

a. Cabernet Sauvignon

b. Zinfandel

c. Merlot

d. Pinot Grigio

Which of the following is finding out what guests want and providing it at a fair price that leaves a reasonable profit?

a. positioning

b. segmenting

c. sales

d. marketing

One marketing technique is the SWOT analysis, it stands for:

a. strengths, weaknesses, opportunities and threats

b. segmenting, weaning, optimizing, training

c. strengths, weaning, optimizing, training

d. segmenting, weaning, opportunities and threats

There is a ____ percent success rate of the SBA loans to restaurants.

a. 25

b. 55

c. 45

d. 65

Which of the following is not a source of collateral for a bank mentioned in the text?

a. real estate

b. savings account

c. life insurance

d. automobiles

Loans cannot be made at more than ____ percent interest over the prime lending rate.

a. 2.25

b. 2.50

c. 2.75

d. 3.00

A standby amount of cash to open the restaurant and to get through possibly several unprofitable months of operation is called:

a. capital

b. profit

c. collateral

d. income

Banks want assets that they can take if a loan is not repaid, this is called:

a. swindling

b. collateral

c. negotiating

d. capital

Keogh plans make it possible for a self-employed person or someone who has come from self-employment to put up to ___ per year or ___ percent of the annual income from the self-employment into a tax-sheltered retirement plan.

a. $30,000; 33

b. $20,000; 33

c. $20,000; 25

d. $30,000; 25

Workers' compensation insurance is:

a. Federally mandated but administered by the states

b. not federally mandated but administered by the states

c. federally mandated and administered

d. optional

The law that was designed to increase wages and increase employment by reducing the hours of the average workweek is called the:

a. Americans with Disabilities Act

b. Fair Labor Standards Act

c. Federal Equal Pay Act

d. Age Discrimination in Employment Act

If the owners of a corporation do not want to accumulate after-tax income in the corporation, or if its shareholders are in low tax brackets or have personal tax loses, which of the following corporations is ideal?

a. "P"

b. "S"

c. "L"

d. "LL"

Which of the following bans discrimination based on race, religion, color, sex, and national origin:

a. fair labor standards act

b. civil rights act

c. federal equal pay act

d. age discrimination act

The simplest business entity, for tax purposes is the:

a. sole proprietorship

b. limited liability corporation

c. partnerships

d. corporations

There are two basic components of value creation:

a. what you provide and what you charge for it.

b. what you make for profits and what you charge for a product

c. what your guests want to pay for an item and what you charge for it

d. none of the above

The difference between the sales price and the cost of the item is called the:

a. ratio of expenditure

b. contribution margin

c. overhead expenses

d. disbursement margin

The area set aside for kitchens costs about ____ percent more than in a standard kitchen.

a. 10

b. 15

c. 20

d. 25

Food is prepared and rapidly chilled to prevent bacterial growth and is available in portions of various sizes during the:

a. sous-vide method

b. cook-chill process

c. sous-chill process

d. a and b

Restaurant equipment is generally thought to have a life expectancy of about:

a. 1 year

b. 3 years

c. 7 years

d. 10 years

according to the text, after being purchased restaurant equipment may drop as much as ____ percent in value.

a. 80

b. 85

c. 90

d. 95

McDonald's restaurants are built around a:

a. griddle

b. convection oven

c. deep fryer

d. a and c

As additional items are placed in the oven, heating or cooking time may increase by ____ percent or more per item.

a. 25

b. 50

c. 75

d. 90

Because evaporative coolers have no need of compressors, they operate at approximately ____ percent of the cost of operating a refrigerated air-conditioning unit of similar cooling capacity.

a. 10

b. 15

c. 20

d. 25

Operators who frequently use canned fruits or vegetables perform can-cutting tests, usually in the:

a. fall

b. spring

c. summer

d. winter

Par stocks are:

a. the reasonable amount of items to have on hand

b. stock points that indicate more items should be ordered

c. none of the above

d. a and b

The length of time an item can be stored without appreciable loss of quality or weight is called ____.

a. mainenance period

b. freshness time

c. shelf life

d. safety period

FALSE

Which of the following was located in New York City and is thought to be the first restaurant in America?

a. Delmonico's

b. Julian's Tavern

c. Grand Tavern

d. Julien's Restaurator

Which of the following involves the least financial risk, yet the psychological risk may be high?

a. building

b. buying

c. managing

d. franchising

A 100-seat restaurant, fully equipped, costs anywhere from:

a. $1,000 to $2,000 per seat

b. $2,000 to 3,000 per seat

c. $5,000 to $6,000 per seat

d. $6,000 to $10,000 or more per seat

A land marked study H.G. Parsa at Ohio State University found the actual failure rate of restaurants in Columbus, Ohio was:

a. 59% for a 3-year period

b. 19% for a 3-year period

c. 80% for a 3-year period

d. 10% for a 3-year period

Boulanger believed that which of the following was the cure to all sorts of illnesses?

a. vegetables

b. carrot juice

c. thyme

d. soup

Of the hundreds of types of ethnic restaurants in the United States, which type boasts the largest number?

a. seafood

b. mexican

c. chinese

d. italian

The QSR segment:

a. includes all restaurants where the food is paid for before service

b. offers extensive menus

c. includes all restaurants where the food is paid for after service

d. includes steakhouses

The first known quick-service restaurant dates back to the 1870's, when a New York City foodservice establishment called the:

a. Plate House

b. Grand Tavern

c. Subway

d. Delmonico's

In the recent past, most food service millionaires have been:

a. managers

b. builders

c. buyers

d. franchisers

A concept created by Lettuce Entertain You Enterprise is:

a. Papagus

b. Corner Bakery Cafe

c. Hard Rock Cafe

d. Automat

Up to ___ percent of the meals eaten away from home are for utilitarian purposes, while the other ___ percent are for pleasure.

a. 75, 25

b. 90, 10

c. 25, 75

d. 10, 90

Surveys show that 40 to 50 percent of all table-service restaurant customers arrive in:

a. Groups of 4

b. Groups of 3 or more

c. Pairs

d. Singles

Without a doubt, the most profitable restaurants are in the:

a. Steakhouse category

b. Fast food category

c. Fine dining category

d. Quick service category

The magazine Restaurant Business publishes an annual Restaurant Growth Index, the purpose of which is to list:

a. all the new restaurants that opened in the US

b. The best and worst places to open a restaurant in the US

c. New restaurant job openings