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Details Title: Final Description: Final Exam Total Flash Cards: 22 Created: 12/12/2007 19:24:08	To study from this set of flash cards, or to create your own your own study flash cards, register HERE. If you are already a registered user, CLICK HERE.
Cards Term Control Definition the regulation of organizational activities so that some targeted element of performance remains within acceptable limits. Term Benefits of Control   Definition provides organizations with indications of well they are performing in relation to their goals   provides a mechanism for adjusting performance to keep organizations moving in the right direction Term AREAS OF CONTROL physical resources Definition inventory management     quality control     equipment control Term    HUMAN RESOURCES Definition     selection and placement, training and development, performance appraisal, and equipment control Term   INFORMATION RESOURCES Definition     Sales and marketing forecasts, enviornmental analysis, public relations, production scheduling, and economic forecasting Term FINANCIAL RESOURCES Definition       Managing capital funds and cash flow, collection and payment of debt Term   CONTROLLER Definition     a specialized person that helps line mangers wit their control activities Term CONTROL STANDARDS Definition Definition: a target against which subsequent performance will be compared   should be: consistent with organizational goals, expressed in measurable terms, and identifiable indicators of performance Term MEASURING PERFORMANCE Definition Performance measurement is an ongoing process   measures must be valid indicators of performance (sales, costs, units produced) Term COMPARING PERFORMANCE AGAINST STANDARDS Definition define what is the permissable deviaion from the performance standard   utilize the appropriate timetable for measurement Term CONSIDERING CORRECTIVE ACTION Definition maintain the status quo (do nothing)   correct the deviation to bring operations into compliance with the standard   change the standard if it was set to high or low Term SCREENING CONTROL Definition make improvements before we start losing customers and revenue Term STRUCTURAL CONTROL Definition         involves the elements of an organization's structure Term BUREAUCRATIC CONTROL Definition       a form of organizational control characterized by formal and mechanistic structural arrangements Term DECENTRALIZED CONTROL (CLAN CONTROL) Definition     approach to organizational control characterized by informal and organic structural arrangements. A clan is a close-knit and cohesive group Term STRATEGIC CONTROL Definition control aimed at ensuring that the organization is maintaining an effective allignment wit its environment, and moving toward achieving its strategic plan   focuses on structure, leadership, technology, human resources, and informational and operational systems   focuses on the extent to which an implemented strategy achieves the organizations goals Term OVERCONTROL Definition trying to control too many details becomes problematic when control affects employees behavior and employees perceive control attempts as unreasonable.   David Neelman gets beeped everytime a flight is 5 minutes late Term INNAPROPRIATE FOCUS Definition     the control system may be too narrow or it may focus too much on quantifiable variables and leave no room for analysis or interpretation Term REWARDS FOR INEFFICIENCY Definition     rewarding operational inefficiency can lead employees to behave in ways that are not in the best interest of the organizations Term TOO MUCH ACCOUNTABILITY Definition       efficient controls are resisted by poorly performing employees Term OVERCOMING RESISTANCE Definition designing effective controls that are properly integrated with organizational planning and aligned with organizational goals and standards   creating controls that are flexible, accurate, timely, and objective   encouraging employee participation in the planning and implementing of control systems Term Definition