Term
| Three components of conflict |
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Definition
1. A perception Issue
2. Opposition or Incompatibility
3. Some form of Interaction |
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Term
| The conflict has to be known by both parties if it is to be considered a conflict |
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Definition
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Term
| management/employee disagreement about job attitude and satisfaction |
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Definition
| Opposition or Incompatibility |
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Term
| The party interaction with another party |
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Definition
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Term
- The belief that all conflict is harmful and must be avoided
- Viewed conflict as bad
- If employer and employee have different goals this can increase misunderstandings among group members |
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Definition
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Term
| Under traditional views conflict results from... |
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Definition
- Poor Communication
- Lack of openness
- Failure to respond to employees needs |
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Term
| - Conflict is a natural and inevitable outcome in any group |
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Definition
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Term
- Current View
- Some conflict is necessary got a group to perform effectively
- Conflict is not only a positive force in determining group and organizational performance but some conflict is absolutely necessary for the positive group functioning |
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Definition
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Term
| 3 examples of Interactionist Conflict |
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Definition
1. Task
2. Relationship
3. Process Conflict |
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Term
- A healthy, constructive disagreement between two or more people
- Constructive to building group performance
- Positive functional force |
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Definition
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Term
- A healthy, destructive disagreement between two or more people
- These should be avoided |
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Definition
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Term
| 5 conflict management styles |
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Definition
1. Avoiding
2. Accommodating
3. Competing
4. Compromising
5. Collaborating |
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Term
| - deliberate decision to take no action on a conflict or to stay out of a conflict |
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Definition
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Term
| - concern that the other party’s goals be met but relatively unconcerned with getting own way |
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Definition
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Term
| - satisfying own interests at other party’s expense |
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Definition
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Term
| - each party gives up something to reach a solution |
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Definition
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Term
| - arriving at a solution satisfactory to all though open and thorough discussion |
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Definition
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Term
| - each party seeks to divide up a fixed amount of resources and maximize its resources |
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Definition
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Term
| -vseeks one or more settlements and a win-win solution |
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Definition
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Term
| - Emphasizes work simplification (standardization and the narrow, explicit specification of task activities for workers) |
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Definition
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Term
(+) Lead to productivity
(-) undervalues the human capacity for thought and ingenuity |
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Definition
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Term
| - a method of a job design that increases the number of activities in a job to overcome the boredom of overspecialized work |
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Definition
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Term
| - a variation of job enlargement in which workers are exposed to a variety of specialized jobs over time |
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Definition
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Term
- designing or redesigning jobs by incorporating motivational factors into them
- Emphasis is on recognition, responsibility, and advancement opportunity |
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Definition
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Term
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Definition
- Skill Variety
- Task Identity
- Task Significance
- Autonomy
- Feedback |
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Term
Makes efficient use of employee skills
- Increase employee skills through repetition
- Less between job downtime increase productivity
- Specialized training is more efficient |
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Definition
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Term
- The degree to which jobs are narrowly defined and depend on unique expertise
- Specialization can reach a point of diminishing returns
- Then job enlargement gives greater efficiencies than does specialization |
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Definition
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Term
| Four types of departmentalization |
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Definition
- Function
- Product
- Geography
- Customer |
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Term
| - The unbroken line of authority that extends from the top of the organization to the lowest echelon and clarifies who reports to whom |
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Definition
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Term
| 2 underlying principles of chain of command |
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Definition
1. Unity of Command
2. Scalar Principle |
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Term
- The number of subordinates a manager can efficiently and effectively direct
- Wider spans of management increase organizational efficiency |
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Definition
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Term
| The degree to which decision making is concentrated at a single point in the organization |
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Definition
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Term
| - The degree to which decision making is spread throughout the organization |
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Definition
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Term
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Definition
- expense of additional layers of management
- increased complexity of vertical communication
- encouragement of overly tight supervision |
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Term
- Minimum worker discretion in how to get the job done
- Many rules and procedures to follow |
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Definition
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Term
- Employees have maximum discretion
- Job behaviors are nonprogrammed |
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Definition
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Term
- A low degree of departmentalization
- Wide spans of control
- Centralization
- Little fromalization |
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Definition
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Term
- Specialization
- Formalization
- Tasks that are grouped into functional departments
- Centralized authority
- Narrow spans of control
- Decision making that follows the chain of command |
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Definition
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Term
| A structure that creates dual lines of authority and combines functional and divisional departmentalization |
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Definition
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Term
| A core organization that outsources its major business functions |
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Definition
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Term
| - a pattern of basic assumptions that are considered valid and that are taught to new members as the way to perceive, think, and feel in the organization |
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Definition
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Term
| 3 levels of organizational culture |
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Definition
1. Artifacts
2. Expressed Values
3. Unconsciously Held Assumption |
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Term
-Visible, often not decipherable
- Symbols
- Stories
- Rituals
- Slogans
- Ceremonies |
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Definition
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Term
- How decision are made and explained
- Greater level of awareness |
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Definition
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Term
- Widely shared assumptions and beliefs
- Buried deep below surface
- Rarely discussed or thought about
- Taken for granted Invisible Preconscious |
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Definition
| Unconsciously Held Assumptions |
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Term
| culture stems from actions of ___________ |
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Definition
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Term
| how do organizational cultures sustain? |
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Definition
1. selection
2. top management
3. socialization |
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Term
| - Concerned with how well the candidates will fit |
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Definition
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Term
| - Senior executives help establish behavioral norms that are adopted by the organization |
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Definition
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Term
| - newcomers are transformed from outsiders to participating, effective members of the organization |
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Definition
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Term
| 3 stages in the socialization process |
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Definition
1. Prearrival
2. Encounter
3. Metamorphosis |
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Term
| outcomes of socialization process |
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Definition
productivity
commitment
turnover |
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Term
| - When the new employee changes and adjusts to the work, work group and organization |
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Definition
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Term
| - When the new employee sees what the organization is really like and confronts the possibility that expectations and reality may diverge |
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Definition
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Term
| - The period of learning prior to a new employee joining the organization |
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Definition
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Term
| - a lifelong process of learning about self, jobs, and organizations; setting personal career goals; developing strategies for achieving the goals; developing strategies for achieving the goals and revising the goals based on work and life experiences |
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Definition
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Term
- a career consists of a sequence of positions within an occupation or organization.
- requires “knowing how” or having the appropriate skills and knowledge to provide a particular service or product. |
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Definition
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Term
| - career that frequently changes based on changes in the person’s interest, abilities, and values and in the work environment. This can be depicted as a spiral rather than a ladder |
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Definition
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Term
| - a person’s ability to be self-aware, detect emotions in others, and manage emotional cues and information |
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Definition
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Term
| individual contemplates retirement or possible career change |
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Definition
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Term
| individual tries to maintain productivity while evaluatin progress toward career goals |
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Definition
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Term
| a person focuses on increasing their competence |
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Definition
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Term
| the person learns the job begins to fit into the organization and occupation |
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Definition
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Term
| statges of a career stage model |
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Definition
withdrawal
maintenance
advancement
establishment |
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Term
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Definition
1. Technical/Functional Competence
2. Autonomy and Independence
3. Security/ Stability
4. Creativity
5. Managerial Competence |
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Term
| specialized in a specific area |
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Definition
| Technical/ Functional Competence |
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Term
| some people have the desire to be independent and make decision on their own |
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Definition
| Autonomy and Independence |
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Term
| people want long term job stability |
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Definition
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Term
| people have strong desire to be cereative and innovative |
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Definition
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