Shared Flashcard Set

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Exam #3
Questions covering Ch. 8-10
47
Business
12/01/2008

Additional Business Flashcards

 


 

Cards

Term
Lupe's job duties include such tasks as deciding whether or not to introduce a new product or enter a new foreign market. Lupe is most likely a member of _________ management. (middle, top, supervisory, line)
Definition
Top management.
Term
Which level of management is responsible for developing detailed procedures in order to implement the firm's strategic plans? (staff, top, middle, supervisory)
Definition
Middle management.
Term
Jackie is a manager who spends most of her time in day-to-day decisions assigning non-managerial employees to specific jobs. Jackie is considered a _______ manager. (staff, supervisory, mid-level, technical)
Definition
Supervisory manager.
Term
As someone moves up the managerial hierarchy, which skills become relatively less important? (technical, human, conceptual, supervisory)
Definition
Technical skills.
Term
First line managers interact continuously with members of the work team. Therefore, they must possess effective _______ skills. (conceptual, technical, visionary, human)
Definition
Human skills.
Term
Tate, president of Progressive Graphics, is highly respected for his ability to analyze and interpret trends in the rapidly changing graphics industry. Tate has effective _______ skills. (human relations, technical, conceptual, supervisory)
Definition
Conceptual skills.
Term
Which of the four functions of management creates a well-designed road map of the actions needed to lead a company forward? (organizing, directing, controlling, planning)
Definition
Planning.
Term
Damien is working on a project where he needs to anticipate future events and conditions, as well as avoid costly mistakes. Damien is engaged in the ________ managerial function. (controlling, planning, organizing, directing)
Definition
Planning.
Term
Rosetta classifies and divides work into manageable units by determining the specific tasks necessary to introduce a new product. Rosetta is involved in the _________ managerial function. (planning, organizing, directing, controlling)
Definition
Organizing.
Term
Marcus is responsible for guiding and motivating 10 other employees to accomplish various organizational objectives. Marcus handles the _______ managerial function. (planning, organizing, directing, controlling)
Definition
Directing.
Term
Kiki strongly believes that college students need credit counseling, so she begins a not-for-profit organization devoted to this need. Kiki is exhibiting __________. (strategic planning, the organizing function of management, vision, strategic management)
Definition
Vision.
Term
Generally, which type of manager needs vision the most? (supervisory, staff, middle, members of top management)
Definition
Members of top management.
Term
__________ planning is the most general and far-reaching type of planning. (tactical, strategic, contingency, operational)
Definition
Strategic.
Term
By creating a needed flight schedule between St. Louis and Chicago, Southwest Airlines was using _______ planning to complete its goals. (contingency, strategic, operational, tactical)
Definition
Tactical planning.
Term
________ planning involves choosing specific work targets and assigning employees and teams to carry out plans. (strategic, operational, contingency, tactical)
Definition
Operational planning.
Term
Nearly a week before Hurricane Katrina reached New Orleans, Wal-Mart began moving trucks and supplies into position, as specified in the company's _________ plan. (tactical, strategic, operational, contingency)
Definition
Contingency plan.
Term
Senior management usually spends the majority of their time on ________ plans. (tactical, contingency, strategic, operational)
Definition
Strategic plans.
Term
Tactical planning is primarily the responsibility of ___________. (top managers, middle managers, supervisory managers, the CEO)
Definition
Top managers.
Term
What is the first step in the strategic planning process? (Create a mission statement; Monitor and adapt plans; Assess competitive position; Develop strategies for reaching objectives)
Definition
Create a mission statement.
Term
By using a(n) ___________, Starbucks addressed the threat of fluctuating consumer trends b offering a variety of beverages and merchandise beyond coffee. (mission statement, contingency plan, matrix, SWOT analysis)
Definition
SWOT analysis.
Term
When Capital One Financial utilized their extensive database to customize its credit card operation, the company was in the _________ phase of planning. (monitoring, implementation, decision making, vision)
Definition
Implementation.
Term
Decisions involving simple, common, frequently occurring problems for which solutions have already been determined are _________ decisions. (creative, standard, programmed, strategic)
Definition
Programmed.
Term
ABC Corp. has established a discount schedule for large-volume clients. This _________ will allow managers to devote more time to complex issues. (Increased sales volume; Nonprogrammed decision; Increased profit margin; Programmed decision)
Definition
Programmed decision.
Term
Luis is CEO of a new company that makes handheld computers. He is trying to decide between using the Windows Pocket PC operating system and the Palm operating system. Luis is __________. (creating a vision; developing a mission statement; making a nonprogrammed decision; making a programmed decision)
Definition
Making a nonprogrammed decision.
Term
Autocratic leaders ___________. (make decisions on their own, often without consulting others; believe in minimal supervision; are open-minded leaders; involve subordinates in making decisions)
Definition
Make decisions on their own, often without consulting others.
Term
Democratic leaders __________. (involve their subordinates in making decisions; let people know only what they need to know to do their job; are always the most effective leaders; leave all decisions to their subordinates)
Definition
Involve their subordinates in making decisions.
Term
Which leadership style would allow sales personnel to participate in setting sales quotas? (free-rein, judgmental, democratic, autocratic)
Definition
Democratic.
Term
Marcus concentrates on providing resources his subordinates need, but leaves most decisions up to them. Marcus is a(n) _________ leader. (autocratic, free-rein, task-oriented, democratic)
Definition
Free-rein.
Term
The best style of leadership is _________. (democratic; dependent on employee feedback; dependent on the leader's base of power; free-rein)
Definition
Dependent on the leader's base of power.
Term
The three key elements present in an organization are _________. (Human interaction, employee grievance procedures, and structure; Goal-directed activities, structure, and human interaction; Human resources, financial resources, and innovation; Polices, rules, and procedures)
Definition
Goal-directed activities, structure, and human interaction.
Term
The process of dividing work activities into units is known as _________. (organizational management, programming structure, streamline management, departmentalization)
Definition
Departmentalization.
Term
Jeff would like his firm divided up into work units representing finance, marketing, and production. This is known as _________ departmentalization. (product, geographic, functional, process)
Definition
Functional.
Term
Procter & Gamble is subdivided by its different lines (such as food products, toiletries, and detergents). Procter & Gamble is departmentalized by ________. (process, customer, function, product)
Definition
Product.
Term
Leticia is organizing the sales force for her wholesale office-supply business. She has decided to divide the sales force into three groups: one specializing in sales to schools, a second contacting government offices, and a third focusing on business customers. Which form of departmentalization is Leticia using? (geographic, customer, process, function)
Definition
Customer.
Term
The organizational structure based on a direct flow of authority from the top manager to subordinates is the _______ organization. (functional, line, matrix, line-and-staff)
Definition
Line.
Term
The set of relationships that indicates who gives directions to whom and who reports to whom is known as the _______. (hierarchy of organizational objectives; span of management; organization chart; chain of command)
Definition
Chain of command.
Term
Volunteers at the FBA decide to use an organizational structure in which authority and responsibility are jointly held by the enitre group rather than a single manager. These volunteers are using _________ organizational structure. (functional, matrix, committee, line-and-staff)
Definition
Committee.
Term
Ian's company occasionally produces special products that require the cooperation of a variety of personnel from many departments in addition to the normal product lines. What form of organizational structure is best suited for this operation? (matrix, informal, functional, line)
Definition
Matrix organization.
Term
The function of attracting, developing, and retaining enough qualified employees to perform the activities necessary to accomplish organizational objectives is part of _________. (human resource management, human asset accounting, management objectives, management development)
Definition
Human resource management.
Term
Which of the following is an overall objective of the human resource management department? (Forecasting anticipated sales; Maximizing employee effectiveness in the organization; Determining sources of operating funds; Daily supervision of hourly employees)
Definition
Maximizing employee effectiveness in the organization.
Term
Which of the following sources of candidates for job openings is relatively inexpensive and helps build employee moral? (executive search firms, current employees, public employment agencies, newspaper advertisements)
Definition
Current employees.
Term
Learning the best practices of the top companies is an approached referred to as __________. (benchmarking, performance appraisal, orientation, management development)
Definition
Benchmarking.
Term
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