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| Lupe's job duties include such tasks as deciding whether or not to introduce a new product or enter a new foreign market. Lupe is most likely a member of _________ management. (middle, top, supervisory, line) |
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| Which level of management is responsible for developing detailed procedures in order to implement the firm's strategic plans? (staff, top, middle, supervisory) |
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| Jackie is a manager who spends most of her time in day-to-day decisions assigning non-managerial employees to specific jobs. Jackie is considered a _______ manager. (staff, supervisory, mid-level, technical) |
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| As someone moves up the managerial hierarchy, which skills become relatively less important? (technical, human, conceptual, supervisory) |
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| First line managers interact continuously with members of the work team. Therefore, they must possess effective _______ skills. (conceptual, technical, visionary, human) |
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| Tate, president of Progressive Graphics, is highly respected for his ability to analyze and interpret trends in the rapidly changing graphics industry. Tate has effective _______ skills. (human relations, technical, conceptual, supervisory) |
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| Which of the four functions of management creates a well-designed road map of the actions needed to lead a company forward? (organizing, directing, controlling, planning) |
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| Damien is working on a project where he needs to anticipate future events and conditions, as well as avoid costly mistakes. Damien is engaged in the ________ managerial function. (controlling, planning, organizing, directing) |
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| Rosetta classifies and divides work into manageable units by determining the specific tasks necessary to introduce a new product. Rosetta is involved in the _________ managerial function. (planning, organizing, directing, controlling) |
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| Marcus is responsible for guiding and motivating 10 other employees to accomplish various organizational objectives. Marcus handles the _______ managerial function. (planning, organizing, directing, controlling) |
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| Kiki strongly believes that college students need credit counseling, so she begins a not-for-profit organization devoted to this need. Kiki is exhibiting __________. (strategic planning, the organizing function of management, vision, strategic management) |
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| Generally, which type of manager needs vision the most? (supervisory, staff, middle, members of top management) |
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| Members of top management. |
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| __________ planning is the most general and far-reaching type of planning. (tactical, strategic, contingency, operational) |
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| By creating a needed flight schedule between St. Louis and Chicago, Southwest Airlines was using _______ planning to complete its goals. (contingency, strategic, operational, tactical) |
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| ________ planning involves choosing specific work targets and assigning employees and teams to carry out plans. (strategic, operational, contingency, tactical) |
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| Nearly a week before Hurricane Katrina reached New Orleans, Wal-Mart began moving trucks and supplies into position, as specified in the company's _________ plan. (tactical, strategic, operational, contingency) |
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| Senior management usually spends the majority of their time on ________ plans. (tactical, contingency, strategic, operational) |
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| Tactical planning is primarily the responsibility of ___________. (top managers, middle managers, supervisory managers, the CEO) |
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| What is the first step in the strategic planning process? (Create a mission statement; Monitor and adapt plans; Assess competitive position; Develop strategies for reaching objectives) |
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| Create a mission statement. |
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| By using a(n) ___________, Starbucks addressed the threat of fluctuating consumer trends b offering a variety of beverages and merchandise beyond coffee. (mission statement, contingency plan, matrix, SWOT analysis) |
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| When Capital One Financial utilized their extensive database to customize its credit card operation, the company was in the _________ phase of planning. (monitoring, implementation, decision making, vision) |
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| Decisions involving simple, common, frequently occurring problems for which solutions have already been determined are _________ decisions. (creative, standard, programmed, strategic) |
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| ABC Corp. has established a discount schedule for large-volume clients. This _________ will allow managers to devote more time to complex issues. (Increased sales volume; Nonprogrammed decision; Increased profit margin; Programmed decision) |
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| Luis is CEO of a new company that makes handheld computers. He is trying to decide between using the Windows Pocket PC operating system and the Palm operating system. Luis is __________. (creating a vision; developing a mission statement; making a nonprogrammed decision; making a programmed decision) |
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| Making a nonprogrammed decision. |
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| Autocratic leaders ___________. (make decisions on their own, often without consulting others; believe in minimal supervision; are open-minded leaders; involve subordinates in making decisions) |
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| Make decisions on their own, often without consulting others. |
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| Democratic leaders __________. (involve their subordinates in making decisions; let people know only what they need to know to do their job; are always the most effective leaders; leave all decisions to their subordinates) |
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| Involve their subordinates in making decisions. |
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| Which leadership style would allow sales personnel to participate in setting sales quotas? (free-rein, judgmental, democratic, autocratic) |
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| Marcus concentrates on providing resources his subordinates need, but leaves most decisions up to them. Marcus is a(n) _________ leader. (autocratic, free-rein, task-oriented, democratic) |
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| The best style of leadership is _________. (democratic; dependent on employee feedback; dependent on the leader's base of power; free-rein) |
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| Dependent on the leader's base of power. |
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| The three key elements present in an organization are _________. (Human interaction, employee grievance procedures, and structure; Goal-directed activities, structure, and human interaction; Human resources, financial resources, and innovation; Polices, rules, and procedures) |
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| Goal-directed activities, structure, and human interaction. |
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| The process of dividing work activities into units is known as _________. (organizational management, programming structure, streamline management, departmentalization) |
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| Jeff would like his firm divided up into work units representing finance, marketing, and production. This is known as _________ departmentalization. (product, geographic, functional, process) |
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| Procter & Gamble is subdivided by its different lines (such as food products, toiletries, and detergents). Procter & Gamble is departmentalized by ________. (process, customer, function, product) |
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| Leticia is organizing the sales force for her wholesale office-supply business. She has decided to divide the sales force into three groups: one specializing in sales to schools, a second contacting government offices, and a third focusing on business customers. Which form of departmentalization is Leticia using? (geographic, customer, process, function) |
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| The organizational structure based on a direct flow of authority from the top manager to subordinates is the _______ organization. (functional, line, matrix, line-and-staff) |
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| The set of relationships that indicates who gives directions to whom and who reports to whom is known as the _______. (hierarchy of organizational objectives; span of management; organization chart; chain of command) |
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| Volunteers at the FBA decide to use an organizational structure in which authority and responsibility are jointly held by the enitre group rather than a single manager. These volunteers are using _________ organizational structure. (functional, matrix, committee, line-and-staff) |
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| Ian's company occasionally produces special products that require the cooperation of a variety of personnel from many departments in addition to the normal product lines. What form of organizational structure is best suited for this operation? (matrix, informal, functional, line) |
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| The function of attracting, developing, and retaining enough qualified employees to perform the activities necessary to accomplish organizational objectives is part of _________. (human resource management, human asset accounting, management objectives, management development) |
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| Human resource management. |
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| Which of the following is an overall objective of the human resource management department? (Forecasting anticipated sales; Maximizing employee effectiveness in the organization; Determining sources of operating funds; Daily supervision of hourly employees) |
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| Maximizing employee effectiveness in the organization. |
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| Which of the following sources of candidates for job openings is relatively inexpensive and helps build employee moral? (executive search firms, current employees, public employment agencies, newspaper advertisements) |
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| Learning the best practices of the top companies is an approached referred to as __________. (benchmarking, performance appraisal, orientation, management development) |
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