Term
CHAPTER 4: COMMUNICATING ACROSS CULTURE
Cultural Noise: |
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| Anything that can cause a misunderstanding/disrupt the intended meaning of something. |
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| The process in which people look for an explanation of behavior of another person. |
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| 5 Cultural Variables in Communication Process: |
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Definition
1. Attitudes - our attitudes are responsible for the way we behave and communicate. (stereotyping)
2. Social Organizations - perceptions can be influenced by the organizations that we are a part of.
3. Thought patterns - thought processes are varied throughout the world.
4. Roles - a managers role is different in various societies around the globe.
5. Lanugage - spoken and writen } Both are frequent causes of miscommunication. |
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| 4 Types of Non-Verbal Communication: |
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Definition
1. Kinesic - Facial expressions and body movements
2. Proxemics - Proximity and space.
3. Paralanguage - How something is said (tone)
4. Object Language - How we communicate through material objects. |
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Context: High or Low
High - Asia, Middle East, Africa & Mediterranean
Low - N. America, Germany, Switzerland and Scandinavia |
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High Context: Feelings not explicitly expressed; must read between the lines.
Low Context: Feelings and thoughts expressed; Information is more readily available. |
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| ICE } A vital skill for IM's |
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| ICE = Intercultural Communication Effectiveness |
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| Information Systems: The speed at which it flows, formal/informal, high or low context. |
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How do you effectively communicate internationally?
(5 Steps) |
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1. Develop Cultural Sensitivity: Read a map, dress up, engage in small talk, no sland, slow down, listen as much as you talk, speak slower and lower, religious restraint and political restraint.
2. Careful Encoding
3. Selective Transmission: Find out how the locals transmit information.
4. Careful Decoding of Feedback: Face to face preferred, or a third party translator.
5. Follow-Up Actions: Communication through action and inaction. |
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| Miscommunication is most likely to occur.... |
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Definition
| Among people from different countries/racial backgrounds. |
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