Term
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Definition
| a planned effort by a company to facilitate employees’ learning of job-related competencies. These competencies include knowledge, skills, or behaviors that are critical for successful job performance. |
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Term
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Definition
| the degree to which employees are fully involved in their work and the strength of their commitment to their job and the company. Employees who are involved in their work and committed to their companies give those companies a competitive advantage, including higher productivity, better customer service, and lower turnover. |
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Term
| Total Quality Management (TQM): |
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Definition
| Methods and processes are designed to meet the needs of internal and external customers. Every employee in the company receives training in this. This is designed into a product or service so that errors are prevented from occurring rather than being detected and corrected. The company promotes cooperation with vendors, suppliers, and customers to improve this and hold down costs. Managers measure progress with feedback based on data. |
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Term
| Malcolm Baldrige National Quality Award: |
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Definition
| To become eligible, a company must complete a detailed application that consists of basic information about the firm as well as an in-depth presentation of how it addresses specific criteria related to quality improvement. |
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Term
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Definition
| includes requirements for dealing with issues such as how to establish quality standards and how to document work processes to help companies understand quality system requirements |
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Term
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Definition
| a business model in which business transactions and relationships can be conducted electronically. |
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Term
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Definition
| training employees in a wide range of skills so they can fill any of the roles needed to be performed on the team. |
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Term
Traning Practices
Q: How much do U.S. organizations spend on employee learning and development? |
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Definition
| A: Approximately $134 billion |
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Term
Traning Practices
Q: How much is spent per employee? |
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Definition
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Term
Traning Practices
Q: What is the percentage of dollars spent on training and development as a percentage of payroll? |
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Definition
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Term
Traning Practices
Q: How much time do employees spend in formal training? |
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Definition
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Term
Malcolm Baldrige National Quality Award |
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Definition
the highest level of national recognition for quality that a U.S. company can receive. |
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Term
| Total Quality Management (TQM) |
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Definition
| a companywide effort to continuously improve the ways people, machines, and systems accomplish work. |
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Term
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Definition
| The goal is for employees to master the knowledge, skill, and behaviors emphasized in this and to apply them to their day-to-day activities. |
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