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An older keyboard port that is round
W/5pins |
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| Avoid slang, explain situation in layman’s terms, it reassures to the customer that you understand the situation |
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| A positive attitude on your part sets a positive tone for the entire experience, it establish a good relationship with the customer. It makes the costumer feel that you take the situation seriously |
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| Listening is one of the most important skills a technician has, customers will have information that they were unaware of. Listening establishes respect and trust. |
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| Be on time it creates trust with the customer; inform them if you can’t make it |
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| Give the customer your full attention |
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