Shared Flashcard Set

Details

Customer service, performance appraisal and leadership
Management
18
Pharmacology
Professional
11/14/2013

Additional Pharmacology Flashcards

 


 

Cards

Term
alternation ranking
Definition
selects most and least valued employee from remaining pools of employees
Term
paired comparisons
Definition
each employee is compared with every other employee one at a time on each criterion
Term
forced distribution
Definition
rater categorized employees into one of three groups according to how well they meet expectations
Term
essay
Definition
rater prepares a written statement describing the employees strengths and weaknesses
Term
critical incident
Definition
rater maintains a record of incidents indicative of both positive and negative behaviors of the employee
Term
checklist
Definition
rater answers with a yes/no series of questions about the employee's behaviors
Term
graphic rating
Definition
rater indicated various employee traits and behaviors on a scale
Term
behaviorally anchored rating scales
Definition
rater employs highly descriptive scales to indicate employee's performance
Term
360 degree feedback
Definition
employees rate themselves and comparisons are made with ratings by various stake holders
Term
management by objective
Definition
rater establishes goals for the employee to achieve during the next period of employee is evaluated on his or her success
Term
work standard approach
Definition
rater sets a standard of an expected level of output and compares each employee's performance to the standard
Term
what to provide in performance appraisal interview
Definition
position description and standards, evaluation form, report of the previous review, objectives for next review, instructions on how to prepare for the meeting
Term
conducting the review process
Definition
review and update position description and standards, discuss performance rating, highlight strengths, discuss objectives not met and discuss future performance
Term
avoid use of terms potentially misconstrued when addressing deficiencies
Definition
attitude, work ethic, professionalism and weakness
Term
suggestions for addressing deficiencies
Definition
limit criticism to one or two major problems, reserve critical remarks util positives have been accentuated and maintain open dialogue
Term
performance appraisal interviews
Definition
need to ensure reliable process, typically happen annually, effectiveness needs to be monitored
Term
motivation and informal feedback
Definition
support from supervisors goes a long way, keeps employees satisfied, informal feedback should be rendered on a consistent basis
Term
performance appraisals are closely linked to
Definition
employee motivation, performance, commitment, and turnover
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