Behavior modification

This is the application of Thorndikes "Law of Effect" that emphasizes reinforcement of behavior which reduces the possibiity of errors

What is the difference between Development and Training? 

• Training refers to "on the job development";
• Development is aimed at improving employee competence for job oportunities in future

Distance education (CEC's)

College credit can be earned on the internet (Continuing Education Credits)

Interpersonal skills

Interaction

• active listening;
• written and oral communication;
• conflict resolution

Job analysis

(should be a continuous process)

A detailed study of a job for the:

• nature of the work;
• quantity & quality of output expected;
• working conditions of job;
• personal qualities required (knowledge,skill,ability) to function in the  position

Job descriptions

This is based on info obtained in a job analysis and must be in writing:

• describes job duties and activities;
• work conditions;salary;quality & quantity of output req'd;
• expected performance standards (should be specific)

Job evaluation

• the method to set fair compensation rates;
• designed to appraise the value of jobs &  the pay relationship
• defines the knowhow involved;
• defines the physical/mental conditions required;
• defines the working conditions

Job rotation

Managers are assigned to various deparments on a systematic basis to gain experience.

Job specifcations

(has a tendency to overstate requirements)

• outlines education, experience, training & personal attributes required for performance
• blueprint for selecting employees and measuring the training needs, promotional opportunities & wage scales

Literacy skills

In the workplace this refers to:

• reading
• writing
• math
• listening &
• public speaking

Mentors

Senior level persons that help proteges get accustomed to their jobs, provide guidance & suppport - for training and development

Needs assessment

This determines the training requirements of the organization; reviews and analyizes the organizations needs; HR inventory, develops a plan; assesses present/future needs; compares employees performance & skill requirements

Simulation

This is a presention of problems similar to those found in real life to be addressed and completed within a specific time period

Task analysis

This is the element of the total work process performed separately from other elements

• the break down of tasks into elements    (ex. check toner, load paper, select tray)

Teleconferences

This is when there is multiple location training done simultaneously via audio and/or audio/video sources

Training

The process of providing opportunities for individuals to acquire knowlede, skills & attitudes required for present job use

The 1st step in in creating a training program is to assess training needs

What sort of skill sets are components for training programs developed for 1st Line Managers?

Development of interpersonal skills in:

• communication
• problem solving
• time management
• supervision
• empowerment
• latent leader skills

What are the four criteria used to evaluate training programs according to the Kirkpatrick method of evaluation of training programs?

1. Reaction (feeling to program)
2. Learning (degree of concept mastered-which is measured during & after training)
3. Behavior (changes in performance after training)
4. Results (determination of improvement)

Give examples of types of "On the Job" training

1. JIT (job instruction training)
2. internship
3. supervisory assistance
4. field study

Give some examples of off-site training

1. classroom
2. seminar
3. conference
4. simulation