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consumer behavior
chapter 14
22
Marketing
Undergraduate 3
10/17/2011

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Term
values
Definition
enduring beliefs regarding what is right and what is wrong
Term
value system
Definition
our total set of values and their relative importance
Term
global values
Definition
a person's most enduring, strongly held, and abstract values that hold in many situations
Term
terminal values
Definition
highly desired states such as social recognition
Term
instrumental values
Definition
the values needed to achieve the desired end states such as ambition and cheerfulness
Term
domain specific values
Definition
values that may only apply to a particular area of activities
Term
materialism
Definition
placing importance on money and material goods
Term
hedonism
Definition
the principal of pleasure seeking
Term
value segmentation
Definition
the grouping of consumers by common values
Term
means-end chain analysis
Definition
a technique that helps us understand how values link to attributes in products
Term
Rokeach Value survey
Definition
measures instrumental and terminal values
Term
list of values
Definition
a survey that measures nine principal values in consumer behavior
Term
personality
Definition
an internal characteristic that determines how individuals behave in various situations
Term
locus of control
Definition
how people interpret why things happen
Term
optimum stimulation level
Definition
peoples preferred level of stimulation
Term
dogmatism
Definition
a tendency to be resistant to change or new ideas
Term
need for uniqueness
Definition
desire for novelty through purchase of goods
Term
need for cognition
Definition
a trait that describes how much people like to think
Term
national character
Definition
the personality of a country
Term
lifestyles
Definition
people's patterns of behavior
Term
activities interests and opinions
Definition
the three components of lifestyles
Term
values and lifestyle survey
Definition
a psychographic tool that measures demographic, value, attitude, and lifestle variables
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