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| Difference between ethics and values |
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Definition
| Knowing what your values are is the first stop towards finding your ethics. I.E. Values make up the core of your ethics |
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| the opinions, behaviors, or things that we hold as important |
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| Ethics are the internal guidelines that help us make decisions and formulate opinions. |
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| Utilitarian Theory - ETHICS |
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Definition
- evaluates behavior based on outcomes or consequences for those involved.
- Involves analyzing which path will benefit the MOST PEOPLE involved. |
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| Theory of Rights - ETHICS |
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- States that all individuals have certain inalienable rights that are defined by society and that these rights must be respected in all situations.
- If a right is being violated, the action is not ethical.
- Freedom of speech vs. slander, libel |
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| Theory of Justice - ETHICS |
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Definition
- All decision makers must be guided by fairness, impartially, and equity if their actions are to be considered ethical
- If you choose to lay people off by seniority, it must be done across the board
- Any differential treatment should be defendable and all treatment should be consistent and impartially enforced.
- Be able to answer the question "WHY?" and always remain consistent. |
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| Composed of our personal needs, predispositions for behavior, communication competencies, and expectations. |
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| term to describe intrapersonal experiences that influence behavior. |
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Definition
1.) Physiological - food, shelter, etc. provided by paychecks
2.) Safety and Security - job security as well as the workplace being free from physically harmful conditions
3.) Love and Social Belonging - acceptance of peers, as well as similar values with the organization.
4.) Esteem and Prestige - performance evaluations, job titles, status symbols, pride individuals feel in their work contributions
5.) Self-actualization - belief that one has satisfied his or her full potential and is engaged in activities for which he or she is uniquely suited.
- If a lower level need is not met, it is impossible to motivate the individual with something higher up on the list.
- Example: you cannot motivate someone to achieve their sales target(lv. 4) when they're having problems with their marriage. |
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| Communication Apprehension |
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Definition
Predisposition for behavior described as an individual's level of fear or anxiety associated with either real or anticipated communication with others.
- An individual's level of fear or anxiety associated with either real or anticipated communication with others. |
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Refers to the individuals ability to understand the behaviors of other people in terms of 3 classifications:
1.) those that are universally human
2.) those that are specific to an individual
3.) Those that are rooted in culture |
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- Listening and hearing are the same thing
- listening and hearing are physiological processes
- everyone listening to the same message receives the same message |
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| makes decisions with little influence from others |
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| involves followers in decision making |
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| manager who behaves as a non-leader. Individuals and groups are expected to make their own decisions because of a hands-off approach from the leader. |
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| guiding individuals, groups, and organizations in establishing goals and sustaining action to support goals. |
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| responsibility, specifically assigned by the organization to direct and evaluate the work of others |
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| two approaches to leadership |
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Definition
- trait approach
- style approach |
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| theory of leadership that assumed that leaders possessed innate traits that made them effective; commonly referred to as the "great man" theory. |
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| theories that attempt to identify a range of general approaches leaders use to achieve goals. THe approaches are thought to be based on a leader's assumptions about what motivates people to accomplish goals. |
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| low concern for either production, nor concern for people |
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| balances task and people concerns. |
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| emphasizes interpersonal relationships at the expense of goal achievement |
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| concerned with goals or task achievement while exhibiting little concern for personal relationships. AUTOCRATIC |
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| a theoretical idea. Team leaders exhibit high concern for both task and interpersonal relationships by emphasizing goal accomplishment while supporting people |
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| power emerging from the positions, titles, or roles people occupy. |
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power based on the leader's control and distribution of tangible and intangible resources.
- figuring out which rewards to offer people |
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power based on the sanctions or punishments within the control of the leader
-dwight threatening to fire jim although he does not have the power |
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power based on others identifying with the leader
- comes from the desire of others to use the leader as a reference or from others seeking to imitate the leaders behaviors.
-dwight seeking to be like michael |
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power based on what the leader knows as a result of organizational interaction or areas of technical specialty
- randy the engineer |
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