Term
| What is the CCBC definition of communication? |
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Definition
| exchange of information, thoughts, and feelings between individuals, families and groups through verbal, nonverbal and written forms. |
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Term
| What are concepts of verbal communication? |
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Definition
| content- what is being said, concrete- the meaning of the words., tone- how it is being said |
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Term
| What are the components of nonverbal communication? |
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Definition
| personnel apperance, posture & gait, facial expressions, eye contact, sounds, gestures, personal space. |
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Term
| What nonverbal communications show negativity? |
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Definition
| finger pointing, arm crossing, eye rolling, checking watch, hands on hips. |
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Term
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Definition
| Sit or kneel, Open body posture, Lean toward the person, Establish and maintain eye contact, Relax |
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Term
| When talking with patients, which step helps a person to retain information the best ? When talking with patients, which step helps a person to retain information the best ? When talking with patients, which step helps a person to retain information the best ? |
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Definition
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Term
| What are some communication techniques? |
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Definition
| state the obvious, share your perception, use empathy, instill hope, share humor, allow patient to express their feeling, help patient express feelings, remain calm, don't express your feelings, be silent, give information not advise, suggest options, clarify, focus on the problem, paraphrase, open ended questions, summarize. |
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Term
| what is the difference between sympathy and empathy? |
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Definition
| sympathy is feeling sorry for the person, empathy validates a person's feelings (it sounds like your angry) |
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Term
| What are the seven components of nonverbal communication? |
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Definition
| appearance, facial expression, body movement, eye contact, sounds, gestures, personal space. |
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Term
| What are physical factors of the patient that affect communication? |
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Definition
| hearing and visual deficits, aphasia (nability to understand or form words secondary to an illness such as a stroke), sedation, intubation, trauma to the mouth.. |
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Term
| What are emotional factors of the patient that may affect communication? |
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Definition
| stress, anxiety, coping factors, presence of psych condition. |
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Term
| What are developmental factors of the patient that affect communication? |
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Definition
Mental status: confusion, disorientation, age.
(patients ability to comprehend and analyze communication.) |
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Term
| What are cultural factors of the patient that affect communication? |
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Definition
| eye contact, personal space, touch, comprehension of language, gender factors. |
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Term
| What is the differences in communication styles of men and women? |
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Definition
| Males communicate to establish goals and use more teasings and put downs. Females communicate to build connection, cooperate with others, and show support. ( I strongly disagree) |
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Term
| What information would you want to include in your assessment after communicating with your patient? |
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Definition
1. Review results of diagnostic studies such as hearing/vision tests.
2. Determine if the problem is the inability to understand language and the words or if the patient is unable to speak but understands the language.
3. Determine if the patient needs information (lacks knowledge about this new situation).
4. patient speak clearly or confusing, patient complaining about pain or discomfort, and does the patient bring up any psychosocial issues. (such as suicide) |
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Term
| What are proper nursing interventions for a patient that has deficit knowledge or another communication problem? |
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Definition
| environmental interventions (lighting, privacy), therapeutic communication interventions, empathy, silence and active listening. |
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Term
| What do open-ended questions allow a patient to do? |
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Definition
| Explain their problem in more depth, without yes or no answers. |
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Term
| When would it be appropriate to ask close-ended questions? |
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Definition
| When determining how long a disease or illness has been present. (trying to find precise information, so that the patient doesn't go off topic when a question is asked) |
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Term
| When is it a good time to offer yourself to a patient? |
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Definition
| When the patient finds out that they have a terminal illness such as cancer. (you may offer to sit with the patient) |
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Term
| How does using a broad opening benefit a patient? |
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Definition
| It allows the patient to take initiative in determining the focus of the patient nurse interaction. |
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Term
| What is a general lead or facilitating comment? |
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Definition
| "go on" (encourages a patient to continue) |
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Term
| What are examples of therapeutic communicaiton? |
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Definition
| "you seem tense" (making observation), "I see your up in your chair" (giving recognition), "do I understand correctly.." (clarifying) paraphrase, reflect, confront |
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Term
| What are some empathetic statements a nurse can make? |
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Definition
it sounds like a troubling time for you
it is difficult to end a marriage
it looks like you are feeling sad
you seem diappointed
it looks like you are feeling happy
you seem very disappointed |
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Term
Which communication intervention is this?
"Are you saying you want to stop taking your blood pressure medication?" |
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Definition
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Term
Which communication intervention is this?
" I'll stay with you awhile." |
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Definition
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Term
Which communication intervention is this?
"and after that.." |
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Definition
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Term
Which communication intervention is this?
"I notice your pacing alot" |
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Definition
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Term
Which communication intervention is this?
The patients daughter says to the nurse, " My sister won't help me at all toward caring for our mother. I have to do it all." The nurse responds, "You feel angry when she doesn't help." |
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Definition
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Term
| What behaviors do you think would negatively impact on the communication with a patient? |
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Definition
Standing Over Client
Folded Arms
Looking at Equipment
Rushing
Reading
Writing
Eating
Asking Personal Questions
Giving Advise
Approval/Disapproval
Agreeing/Disagreeing
Giving Reassurance
Belittling
Changing the Subject
Interrupting |
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