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Communication Vocabulary
Communication Vocabulary
47
Nursing
Undergraduate 3
11/06/2012

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Term
Channel
Definition
The medium a sender uses to convey a message; for example, talking face to face
Term
Communication
Definition
Any means of exchanging information or feelings between two or more people. It is a basic component of human relationships, including nursing
Term
Congruent Communication
Definition
Occurs when the verbal and nonverbal aspects of the message match
Term
Credibility
Definition
The quality of being truthful, trustworthy, and reliable
Term
Decode
Definition
To relate the message perceived to the receiver’s storehouse of knowledge and experience and to sort out the meaning of the message
Term
Elderspeak
Definition
A speech style similar to baby talk that give the message of dependence and incompetence to older adults. The characteristics of elderspeak include diminutives (inappropriate terms of endearment), inappropriate plural pronoun use, tag questions, and slow, loud speech
Term
Electronic Communication
Definition
Communication involving computers and technology (i.e., e-mail)
Term
Encoding
Definition
The selection of specific signs or symbols (codes) to transmit the message, such as which language and words to use, how to arrange the words and what tone of voice and gestures to use.
Term
Feedback
Definition
The response or message that the receiver returns to the sender during communication; the mechanisms by which some of the output of a system is returned to the system as input
Term
Intimate Distance
Definition
Describes a distance between individuals that is 1 ½ feet or less
Term
Message
Definition
What a sender conveys through speaking or writing, the body language that accompanies the sender’s words, and how the words are transmitted
Term
Nonverbal Communication
Definition
Communication other than words, including gestures, posture, and facial expressions
Term
Personal Distance
Definition
Describes a distance between individuals that is between 1 ½ to 4 feet
Term
Personal Space
Definition
The distance people refer in interactions with others
Term
Proxemics
Definition
The study of distance between people in their interactions
Term
Public Distance
Definition
Describes a distance between individuals that is 12-15 feet
Term
Receiver
Definition
A person or group who receives a message from another
Term
Response
Definition
The message that the receiver returns to the sender
Term
Sender
Definition
A person or group who wishes to convey a message to another
Term
Social Distance
Definition
Describes a distance between individuals that is between 4-12 feet
Term
Territoriality
Definition
A concept of the space and things that an individual considers as belonging to the self
Term
Values
Definition
The standards that influence behavior; personal beliefs about the truth and the worth of thoughts, objects, or behaviors
Term
Verbal Communication
Definition
The use of verbal language to send and receive messages
Term
Attentive Listening (Mindful Listening)
Definition
Listening actively, using all the senses, as opposed to listening passively with just the ear.
Term
Physical Attending
Definition
The manner of being present to another or being with another
Term
Therapeutic Communication
Definition
An interactive process between nurse and patient that helps the patient overcome temporary stress, to get along with other people, to adjust to the unalterable, and to overcome psychological blocks which stand in the way of self-realizations
Term
Therapeutic Relationship
Definition
The relationship that develops between the nurse and the patient that is characterized by (a) the development of trust and acceptance between the nurse and the patient and (b) an underlying belief that the nurse cares about and wants to help the patient
Term
Aggressive Communicators
Definition
Focus primarily on their own needs and cab become impatient when needs are not satisfied
Term
Assertive Communicators
Definition
Able to declare and affirm their opinions while respecting the rights of others to do the same
Term
Passive Communicators
Definition
Focus primarily on the needs of others and often deny themselves power, causing frustration
Term
Chart (Client Record)
Definition
A formal, legal document that provides evidence of a patient’s care
Term
Charting
Definition
The process of making an entry on a client record
Term
Charting by Exception (CBE)
Definition
A documentation system in which only significant findings or exceptions to norms are recorded
Term
Discussion
Definition
An informal oral consideration of a subject by two or more health care personnel to identify a problem or establish strategies to resolve a problem
Term
Documenting
Definition
The process of making an entry in a client record
Term
Flow Sheet
Definition
A record of the progress of specific or specialized data such as vital signs, fluid balance, or routine medications, often charted in graph form
Term
Kardex
Definition
The trade name for a method that makes use of a series of cards to concisely organize and record patient data and instructions for daily nursing care – especially care that changes frequently and must be kept up-to-date
Term
Narrative Charting
Definition
A descriptive record of patient data and nursing interventions written in sentences and paragraphs
Term
Problems, Interventions, Evaluation (PIE)
Definition
This documentation model groups information into three categories. This system consists of a client care assessment flow sheet and progress notes
Term
Problem-Oriented Medical Record (POMR) also Problem-Oriented Record (POR)
Definition
A form of record keeping in which data about the patient are recorded and arranged according to the patient’s problems, rather than according to the source of the information
Term
Record
Definition
Written or computer-based communication
Term
Recording
Definition
The process of making an entry in a client record
Term
SOAP
Definition
An acronym for a charting method that follows a recording sequence of subjective data, objective data, assessment, and planning
Term
Source-Oriented Record
Definition
A record in which each person or department makes notations in a separate section or sections of the patient’s chart
Term
Variance
Definition
A variation or deviation from a critical pathway or expected standard; goals not met or interventions not performed appropriately or according to the time frame
Term
Change-of-Shift Report
Definition
A report given to nurses on the next shift
Term
Reporting
Definition
The act of communicating specific information to a person or group of people
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