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Communication and Collaboration
Chapter 9 Vocab
37
Nursing
Undergraduate 3
04/22/2013

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Term
Nurse-patient relationship
Definition
The interpersonal connection between a nurse and patient.
Term
Orientation Phase
Definition
The beginning phase of a nurse- patient relationship in which the parties are getting acquainted with one another.
Term
Working Phase
Definition
The middle phase of the nurse- patient relationship, wherein goals are achieved.
Term
Termination Phase
Definition
The final phase of the nurse-patient relationship wherein a mutual evaluation of progress is conducted.
Term
Self- Awareness
Definition
Understanding of one's own needs, biases, and impact on other.
Term
Professional Boundaries
Definition
The dividing line between the activities of two professions. The area in which a professional person fncations to avoid both underinvovement and overinvolvement, maintaining the patient's needs as the focus of the relationship.
Term
Reflectie Practice
Definition
A method of focusing on one's practice, both in the moment and after an event, with an open and curious mind, drawing on all the senses to know oneself more fully.
Term
Stereotypes
Definition
Simplistic and preconceived image about a person or group.
Term
Nonjudgmental acceptance
Definition
An accepting attitude that converys neither approval nor disapproval of patients or their personal beliefs, habits, expressions of feelings, or chosen lifestyle.
Term
Communication
Definition
The exchange of thoughts, ideas, or information; a dynamic process that is a primary instrument through which change occurs in cursing situations
Term
Verbal Communication
Definition
Term
Nonverbal Communication
Definition
Communication without words; consists of gestures, posture, facial expressions, tone and loudness of voice, actions, grooming, and clothing, among other things.
Term
Congruent
Definition
A characteristic of communication that occurs when the verbal and nonverbal elements of a message match.
Term
Incongruent
Definition
Describes a confusing form of communication that occurs when the verbal and nonverbal elements of a message do not match.
Term
Sender
Definition
An essential element of communication; the person sending the message
Term
Message
Definition
An essential element of communication consisting of the spoken word and/or nonverbal communication
Term
Receiver
Definition
The person receiving the message
Term
Feedback
Definition
Information given back into a system to determine whether or not the purpose of the system has been achieved.
Term
Context
Definition
The setting in which an interaction occurs, the mood, the relationship between sender and receiver, and other factors.
Term
Perception
Definition
The selection, organization, and interpretation of incoming signals into meaningful messages.
Term
Evaluation
Definition
Analysis of information received.
Term
Transmission
Definition
The expression of information verbally or nonverbally.
Term
Somatic Language
Definition
Language used by infants to signal their needs to caretakers
Term
Action Language
Definition
A developmental phase in language development of older infants.
Term
Appropriateness
Definition
A criterion for successful communication in which the reply fits the circumstances and matches the message, and the amount is neither too great nor too little.
Term
Efficiency
Definition
Using simple, clear words timed at a place suitable to participants.
Term
Flexibility
Definition
Messages are based on the immediate situation rather than preconceived expectations.
Term
Active Listening
Definition
A method of communicating interest and attention using such signals as maintaining good eye contact, nodding, and encouraging the speaker.
Term
Open Posture
Definition
Body Position, such as squarely facing another person with arms in a relaxed position.
Term
Venting
Definition
The verbal "letting off steam" that occurs when people talk about concerns or frustrations.
Term
Empathy
Definition
Awareness of, sensitivity to, and identification with the feelings of another person.
Term
Open- ended question
Definition
Any inquiry that causes the patient to answer fully, giving more that a "yes" or "no" answer.
Term
Reflection
Definition
Directing questions back to patients, thereby encouraging patients to think through problems for themselves.
Term
Value Statements
Definition
Statement regarding the desirability of something.
Term
Cliches
Definition
An often repeated expression that has little real meaning.
Term
False Reassurance
Definition
A nontheraputic form of communication that seeks to reassure that "all will be well"
Term
Collaboration
Definition
Working closely with another person in the spirit of cooperation.
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