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Comm 420 APU
Conflict management
40
Communication
01/15/2011

Additional Communication Flashcards

 


 

Cards

Term
situation
Definition
people who play out particular roles in a given context that consists of a familiar setting at a particular time.
Term
problematic situations
Definition
arise when partners perceive that they seek different outcomes or they favor different means to the same ends.
Term
interdependence
Definition
occurs when those involved in a relationship characterize it as important and worth the effort to maintain.
Term
incompatible goals
Definition
occur when we are seeking different outcomes.
Term
incompatible means
Definition
occur when we want to achieve the same goal but differ in how we should do so.
Term
emotional residue
Definition
are like carpet stains-they are noticeable, make people feel uncomfortable and dissatisfied with the relationship, and lead people to desire change.
Term
sense of urgency
Definition
conflicts which are approaching the point where they must receive attention or else.
Term
inevitability of conflict principle
Definition
runs contrary to the idea that, if we look long and hard, we can find people with whom we can share conflict-free lives. It means we should cease our efforts to find perfect people and learn how to manage the conflicts we are sure to have with those closest to us.
Term
interpersonal violence
Definition
occurs when a partner imposes his or her will on another through verbal or physical intimidation.
Term
conflict management
Definition
the communication behavior a person employs based on his or her analysis of a conflict situation.
Term
conflict resolution
Definition
refers to only one alternative in which parties solve a problem or issue and expect that it will not arise again.  Conflict management involves alternative ways of dealing with conflict, including resolution or avoiding it altogether.  Produces desireable results for all the parties concerned.
Term
meta-conflict perspective
Definition
means that you can look back on the conflicts you have experienced, analyze what you did well and what you did poorly, and learn from your mistakes.  Eventually, you may even monitor your present interpersonal conflicts, realize what is going on, alter your behavior, and better manage the conflicts.
Term
linear model of communication
Definition
A method of communication; using the words sender, receiver, channel, noise, and feedback.  For the most part, this model emphasizes accuracy: Is what was "received" the same meaning as what was "intended or sent"?  While this approach can be helpful to our understanding, it doesn't explain the entire process of communication.
Term
transactional model of communication
Definition
While the linear view emphasizes the end product of communicating, this model emphasizes managing and coordinating.  Recognizes communication is not something we do to one another.
Term
destructive conflict
Definition
a tendancy to expand and escalate the conflict to the point where it often becomes separated from the initial cause and takes on a life of its own...an increase in the number of issues, number of people involved, costs to the participants, intensity of negative feelings.
Term
productive conflict
Definition
occurs when a conflict is kept to the issue and to those involved.  It reduces the costs to the participants and the intensity of negative feelings.  Does not rely on overt power and manipulative techniques, no violence, no escalation.
Term
negative view of conflict
Definition
the idea that conflicts are painful occurrences that are personally threatening and best avoided or quickly contained.
Term
conflict metaphor
Definition
where you are asked to compare one term (conflict) with something else (struggle, exploding bombs, being on trial). Metaphors are not only figures of speech, but also a reflection of HOW we think.
Term
positive view of conflict
Definition
an opportunity to resolve problems and/or improve our relationships with people.
Term
process view of conflict
Definition
sees conflicts as a series of stages. In some cases, conflicts become cycles because they get bogged down in particular stages and repeat themselves. Understanding conflict as a process subject to destructive cycles helps us to identify the behaviors that make conflict destructive, and, it is hoped, choose behaviors that will keep conflict from becoming so.
Term
process
Definition
a view that is dynamic, ongoing, and continuous.
Term
prelude to conflict
Definition
Consists of four variables: 1) participants 2) relationship between them 3) other interested parties to the conflict 4) the physical and social environment of the conflict situation.  Like the first block in a line of dominoes, these variables affect the court of conflict.
Term
triggering event
Definition
or conflict stimulus is a behavior that at least one person in the conflict points to as the beginning of the problem.
Term
initiation phase
Definition
or response occurs when the conflict becomes overt. This happens when at least one person makes known to the other that a conflict exists, such as reacting to another's upsetting comment, etc.
Term
differentiation phase
Definition
or ongoing interaction pattern occurs when the participants use constructive or destructive strategies and tactics, presenting both sides of the story, moving back and forth, and escalating and de-escalating.  May last minutes, hours, days, weeks. The conflict becomes obvious to everyone at this stage.
Term
resolution phase
Definition
or outcome occurs when those involved agree to some outcome to the conflict.  Outcomes can be: resolution, win-win or issue management, lose-lose
Term
scripts
Definition
routinized events or reactions to conflict, or undesired repetitive pattern (URP).
Term
undesired repetitive pattern (URP)
Definition
the feeling of being trapped in a set of circumstances beyond one's control. Automatic, knee-jerk responses to one another.  A trigger.
Term
schismogenesis
Definition
URP's sometimes have an escalation effect, in which the exchanges between those involved gets increasingly intense, or the cycle escalates, the behavior of one person intensifies the behavior of the other person.
Term
confrontation avoidance cycle
Definition

characteristic of those people whose first impulse is to avoid initiating clonflict or to quickly withdraw when conflicts arise. This type of conflict does not progress past stage two. 

We think of conflict as bad

we get nervous about a conflict

we avoid it as long as possible

the conflict gets out of control and must be confronted

we handle it poorly

Term
chilling effect
Definition
An avoidance in which one person in a relationship withholds grievances from the other, usually due to fear of the other person's reaction.  People are likely to avoid conflict in low-commitment relationships.
Term
competitive escalation cycle
Definition
A dysfunctional conflict cycle in which the conflict bogs down in the differentiation stage when competitive interests lead to divergence rather than integration. Results in unresolved conflict.
Term
argument
Definition
a rational exchange of claims about some ideas or as a competition.
Term
competitive argument
Definition
occurs when one haas a desire to win no matter what harm it does to a relationship.
Term
violence cycle
Definition
range: verbal threats to bodily harm.
Term
verbal aggression/abuse
Definition
part of the violence cycle wherein one or two individuals insult and name call.
Term
physical aggression
Definition
part of the violence cycle in which one or both individuals attack each other.
Term
confrontation process
Definition

1) preparation: identify your problem/needs/issues

2) tell the person you want to talk

3) talk to the other person about your problem

4) consider your partner's point of view: listen, empathize, respond with understanding

5) resolve the problem: make a mutually satisfying agreement

6) follow up on the solution: set a time limit for reevaluation.

Term
self-talk
Definition
How you talk to yourself about handling conflict.
Term
imagined interaction
Definition
a form of intrapersonal communication in which you think about what you might say and another might say in response.  Serve as a planning function.