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com 240 exam 1 1/19
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18
Communication
Undergraduate 2
02/04/2010

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Cards

Term
Scientific Management Perspective (3 theories)
Definition
Henri Fayol, Max Weber, Frederick Taylor
Term
Henri Fayol
Definition
Principles of management
Term
Max Weber
Definition
principles of bureaucracy
Term
Frederick Taylor
Definition
Principles of Scientific managment
Term
Machine metaphor (3 of them)
Definition
- specialization's/division of labor
-Standardization and replaceability
-Predictable
Term
Specialization/ division of labor
Definition
specific job that they are doing in an organization
Term
Standardization and replaceability
Definition
people are easily replaceable in an organization
Term
Fayol's element of classical management
Definition
-planning
-Organizing managers arrange and evaluate employees
-Command
-Coordination
-Control
-Communication
Term
Fayol's 15 principles of management
(sub topics)
Definition
-Organizational structure
- Organizational power
-Organizational reward
-Organizational attitude
Term
Organizational structure
Definition
- Division of work:most affect w/ limited task
-Scalar chain (hierarchy): communication going up and down
-Unity of command:One supervisor gives orders
-Unity of direction: everyone achieving same goals
-Order: appointed place for each person to do their work
-span of control: managers very effective if there a limited amount of workers they have to watch
Term
Organizational power
Definition
-centralization: decisions made centrally
-Authority & responsibility: managers have authority due to their position and personality
-Discipline: be obedient to authority
Term
Organizational reward
Definition
-Remuneration: fair pay for a good job
-Equity: treated fairly
-Stability of workplace: need time to develop the skills to be very good
Term
Organizational attitude:
Definition
-subordination of individual interests: org should be #1 priority to everyone
-Initiative: workers shouldn't bother boss unless it's helping move the company farther
-ESPRIT DE CORPS: all for one & one for all
Term
Max Weber (primary components)
Definition
-Job specialization
-Centralization
-Clear hierarchy of authority
-Closed systems: outside influences are not encouraged
-Rules of Important:should be written and rational
Term
Max Weber (primary components)
Definition
-Job specialization
-Centralization
-Clear hierarchy of authority
- closed systems: outside influences not welcomed
-Rules as Important: should be be rational and written and exist for contingency
- Function of Authority: authority shouldn't be tight friends w/ workers b/c it would be hard to discipline
Term
Max Weber's 3 types of authority
Definition
-traditional: legitimate power
-Charismatic- personally based, unstable
- Ration-legal/bureaucratic:power is in the system that has created the rules and norms, not the person
Term
Frederick Taylor Principles
Definition
- Observed organizations in a systematic & scientific way
-Wanted to improve productivity
-time and motion studies: studies determine best method and person for conducting task/ broke down jobs to simplest segment to be more effective.
Term
3 types of communication (classical approaches)
Definition
-Task related
-innovation related
- maintenance related
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