Term
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Definition
| The exchange of thoughs, ideas, and massages by speechs, gestures, signals or writing between two or more people. |
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Term
Verbal and non verbal communication |
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Definition
Verbal communication : word and written (signal, drawing, picture/photograph)
Nonverval communication : No words are spoken. Hand movement, gesture, expression on your face, body movement. e.q. hugging, smiling etc |
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Term
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Definition
| Courtesy, emphaty, tact, emotional control |
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Term
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Definition
| Consideration, respect shown for another person's need. |
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Term
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Definition
An ability to put yourself in another's place to see thing as they see them.
Helpful
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Term
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Definition
| Doing and saying the right thing at the right time. |
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Term
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Definition
| Calm and self control in the presence of the patient, another staff member or visitor who migh be upset you. |
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Term
| Good/effective communication |
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Definition
| The sender sends the intended message and draws an appropriate response (feedback) from the receiver. |
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Term
| Barriers (limit) to effective communication : |
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Definition
- Cliches', familiar or overused phrase said with the little or no though such as "Don't worry" or "It is meant to be".
- Questions that can be answer with 'yes' or 'no' response.
- Language misunderstanding or misinterpreting.
- Culture differences include practice and beliefs.
- Sensitive topic.
- Judgemental attitude on the part of sender and receiver.
- Failure to listen to feedback (response to your message) or giving the receiver only partial attention.
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Term
| Guidelines communication with pts by OBRA |
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Definition
- Address adult using Mr. , Mrs, Ms. and last name, unless they request otherwise.
- Show an interest in what the patient is saying.
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Term
| One way to make sure communication has been understood is : |
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Definition
| ask for feedback so you can confirm your massage was understood |
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Term
| The strategy of watching people's facial expression is used for : |
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Definition
determining wether the person has understood the massege.
Allow patient plenty of time to give you feedback, watch their expression if they have understood or look confused. |
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Term
| One strategy for confirming that the patient understood your massages is : |
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Definition
| Ask the patient to restate what you said. After explaining a procedure to the patient, ask the patient to repeat back what he is going to do, that will help you confirm that the patient has really understood. |
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Term
An example of communication aid :
a. yes/no question
b. tehnical term
c. picture board |
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Definition
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Term
| Communication aids for hearing impaired are : |
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Definition
| picture board or sign language interpreter |
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Term
| What kind of questions are good for encourage people to talk : |
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Definition
Open ended question, such as :
"What does the pain feel like?" |
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Term
| Saying "uh huh" or "hmm " is good because : |
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Definition
| tells the speaker that you are interested and following what he is saying. |
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