Term
| Therapeutic Communication |
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Definition
| a process in which the nurse consciously influences a client or helps the client to a better understanding through verbal or nonverbal communication. Therapeutic communication involves the use of specific strategies that encourage the patient to express feelings and ideas and that convey acceptance and respect. |
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Term
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Definition
| a relationship requiring that the nurse maintain his or her communication skills, understanding of human behaviors, and personal strengths in order ti enhance personal growth in the patient. |
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Term
95% of communication is:
-verbal?
or
-nonverbal? |
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Definition
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Term
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Definition
the "process" of communication
includes: inflection of voice, body posture, eye contact, and facial expressions |
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Term
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Definition
the "content" of communication
influenced by: environment, values, culture, knowledge, religion, gender, age, and social status of each participant |
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Term
"Clarifying techniques"
4 methods to guide therapeutic dialogue |
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Definition
Open ended statements
Reflection (reflect back patient's feelings)
Restatement (main idea is repeated)
Exploring (explore options) |
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Term
"Techniques that interrupt communication"
5 Methods that are ineffective in guiding therapeutic dialogue |
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Definition
Giving advice
Agreement
Challenges
Reassurance
Approval or Disapproval |
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Term
| What to mainly note when assessing clients: |
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Definition
Ability to relate to the nurse
Physical Illnesses
Psychological issues
social supports
Social/cultural stressors |
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Term
| Who should set the pace for the client/nurse interaction? why? |
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Definition
| Patient should set the pace, due to the fact that the patient may not be able to process at the speed at which you are operating |
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