Term
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Definition
| The part of a business process that transforms resources and information of one type into resources and information of another type; can be manual or automated. |
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Term
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Definition
| A network of activities, resources, facilities, and information that interact to achieve some business function; sometimes called a business system. |
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Term
| Business Process Redesign |
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Definition
| The creation of new, usually cross- departmental, business practices during informa-tion systems development. Most business process redesign uses technology to enable new, more efficient business processes that require people to work in new ways and to follow different procedures. |
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Term
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Definition
| The creation of new, usually cross- departmental, business practices during informa-tion systems development. Most business process redesign uses technology to enable new, more efficient business processes that require people to work in new ways and to follow different procedures. |
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Term
| Cost (of a business process) |
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Definition
| The cost of the inputs to a business process plus the cost of the activities involved in the process. |
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Definition
| Structures used within a business process. |
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Term
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Definition
| Model, proposed by Michael Porter, that assesses industry characteristics and profitability by means of five competitive forces bargaining power of suppliers, threat of substitution, bargaining power of cus-tomers, rivalry among firms, and threat of new entrants. |
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Definition
| The movement of resources between or among business activities. |
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Term
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Definition
| The resources that a business adds in the course of producing goods or services as part of its value-creating activities. |
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Definition
| Process interactions across value chains. Linkages are important sources of efficiencies and are readily supported by information systems. |
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Term
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Definition
| According to Porter, the difference between the value that an activity generates and the cost of the activity. |
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Term
| Margin (of a business process) |
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Definition
| The difference between the value of outputs in a business process and the cost of the process. |
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Term
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Definition
| The goods or services that result from a businesss value- creating activities. |
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Term
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Definition
| In Porters value chain model, the fundamental activities that create value inbound logis-tics, operations, outbound logistics, marketing/ sales, and service. |
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Term
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Definition
| In Porters value chain model, the activities that contribute indirectly to value creation procurement, technology, human resources, and the firms infrastructure. |
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Term
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Definition
| Business strategy of locking in customers by making it difficult or expensive to change to another product or supplier. |
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Term
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Definition
| According to Porter, the amount of money that a customer is willing to pay for a resource, product, or service. |
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Term
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Definition
| A network of value- creating activities. |
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