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CIS 310 Chapter 3
Using MIS Chapter 3 Key Terms & Concepts
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09/29/2009

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Term
Activity
Definition
The part of a business process that transforms resources and information of one type into resources and information of another type; can be manual or automated.
Term
Business Process
Definition
A network of activities, resources, facilities, and information that interact to achieve some business function; sometimes called a business system.
Term
Business Process Redesign
Definition
The creation of new, usually cross- departmental, business practices during informa-tion systems development. Most business process redesign uses technology to enable new, more efficient business processes that require people to work in new ways and to follow different procedures.
Term
Competitive Strategy
Definition
The creation of new, usually cross- departmental, business practices during informa-tion systems development. Most business process redesign uses technology to enable new, more efficient business processes that require people to work in new ways and to follow different procedures.
Term
Cost (of a business process)
Definition
The cost of the inputs to a business process plus the cost of the activities involved in the process.
Term
Facilities
Definition
Structures used within a business process.
Term
Five Forces Model
Definition
Model, proposed by Michael Porter, that assesses industry characteristics and profitability by means of five competitive forces bargaining power of suppliers, threat of substitution, bargaining power of cus-tomers, rivalry among firms, and threat of new entrants.
Term
Flow
Definition
The movement of resources between or among business activities.
Term
Input Resources
Definition
The resources that a business adds in the course of producing goods or services as part of its value-creating activities.
Term
Linkages
Definition
Process interactions across value chains. Linkages are important sources of efficiencies and are readily supported by information systems.
Term
Margin
Definition
According to Porter, the difference between the value that an activity generates and the cost of the activity.
Term
Margin (of a business process)
Definition
The difference between the value of outputs in a business process and the cost of the process.
Term
Output Resources
Definition
The goods or services that result from a businesss value- creating activities.
Term
Primary Activities
Definition
In Porters value chain model, the fundamental activities that create value inbound logis-tics, operations, outbound logistics, marketing/ sales, and service.
Term
Support Activities
Definition
In Porters value chain model, the activities that contribute indirectly to value creation procurement, technology, human resources, and the firms infrastructure.
Term
Switching Costs
Definition
Business strategy of locking in customers by making it difficult or expensive to change to another product or supplier.
Term
Value
Definition
According to Porter, the amount of money that a customer is willing to pay for a resource, product, or service.
Term
Value Chain
Definition
A network of value- creating activities.