Details Title: Chapter2 Description: N/A Total Flash Cards: 46 Created: 02/11/2009 16:34:36		New Users: To study from this flashcard set, or to create your own your own study flash cards, REGISTER HERE. Existing Users: CLICK HERE. Additional Management Flashcards
Cards in this set: Term Personality Traits..defined Definition Enduring tendencies to feel, think, and act in certain ways that can be used to describe the personality of every individual Managers’ personalities influence their behavior and approach to managing people and resources Term Big Five personality traits Definition Extraversion, negative affectivity, agreeableness, conscientiousness, openness to experience Term Extraversion Definition Tendency to experience positive emotions and moods and feel good about oneself and the rest of the world Managers high in extraversion tend to be sociable, affectionate, outgoing and friendly Managers low in extraversion tend to be less inclined toward social interaction and have a less positive outlook Term Negative affectivity Definition Tendency to experience negative emotions and moods, feel distressed, and be critical of oneself and others Term Agreeableness Definition Tendency to get along well with others Managers high in agreeableness are likable, affectionate and care about others Managers with low agreeableness may be distrustful, unsympathetic, uncooperative and antagonistic Term Conscientiousness Definition Tendency to be careful, scrupulous, and persevering Managers high in this trait are organized and self-disciplined Managers low in this trait lack direction and self-discipline Term Openness to Experience Definition Tendency to be original, have broad interests, be open to a wide range of stimuli, be daring and take risks Term Internal locus of control Definition Tendency to locate responsibility for one’s fate within oneself Own actions and behaviors are major and decisive determinants of job outcomes Term External locus of control Definition Tendency to locate responsibility for one’s own fate in outside forces and to believe that one’s own behavior has little impact on outcomes Term Self-Esteem Definition The degree to which people feel good about themselves and their capabilities. High self-esteem causes a person to feel competent, and capable. Persons with low self-esteem have poor opinions of themselves and their abilities. Term Need for Achievement Definition The extent to which an individual has a strong desire to perform challenging tasks well and to meet personal standards for excellence Term Need for Affiliation Definition The extent to which an individual is concerned about establishing and maintaining good interpersonal relations, being liked, and having other people get along Term Need for Power Definition The extent to which an individual desires to control or influence others Term Emotional Intelligence Definition the ability to understand and manage your moods and emotions and the moods/emotions of others Term Successful traits of leaders at the highest level Definition technical skills, cognitive abilities, emotional intelligence Term Five components of emotional intelligence Definition Self-awareness Self-regulation Motivation Empathy Social skill Term Self-awareness Definition The ability to recognize and understand your moods, emotions, and drives, as well as their effect on others. self confidence, realistic self-assessment, self-depreciating sense of humor Term Self-regulation Definition The ability to control or redirect disruptive impulses and moods. The propensity to suspend judgment—to think before acting. Trustworthiness and integrity Comfort with ambiguity Openness to change Term Motivation Definition A passion to work for reasons that go beyond money or status. A propensity to pursue goals with energy and persistence. Strong drive to achieve Optimism, even in the face of failure Organizational commitment Term Empathy Definition The ability to understand the emotional makeup of other people. Skill in treating people according to their emotional reactions. Expertise in building and retaining talent Cross-cultural sensitivity Service to clients and customers Term Social Skill Definition Proficiency in managing relationships and building networks. An ability to find common ground and build rapport. Effectiveness in leading change Persuasiveness Expertise in building and leading teams Term Fundamental Attribution Error Definition A comparison of causes for positive and negative outcomes for yourself and for others For our personal negative outcomes we tend to blame the situation, for others the person. For positive outcomes we take credit for our successes and give situational explanations for others’ successes Term Values Definition Describe what managers (people) try to achieve through work and how they think they should behave. Term Attitudes Definition Capture managers’ thoughts and feelings about (things like) their specific jobs and organizations. Term Moods and Emotions Definition Encompass how managers (people) actually feel when they are managing. Term Terminal Values Definition A lifelong goal or objective that an individual seeks to achieve lead to a formation of norms An Exciting Life, sense of accomplishment, pleasure Term Instrumental Values Definition A mode of conduct that an individual seeks to follow Ambitious, Cheerful, Imaginative, Polite, Responsible Term Norms Definition informal rules of conduct for behaviors considered important by most members of a group or organization Term Value System Definition The terminal and instrumental values that are guiding principles in an individual’s life. Term Attitudes Definition A collection of feelings and beliefs. Term Job Satisfaction Definition A collection of feelings and beliefs that managers have about their current jobs. Managers high on job satisfaction like their jobs, feel that they are being fairly treated, and believe that their jobs have many desirable features. Term Organizational Citizenship Behaviors Definition Behaviors that are not required of organizational members but that contribute to and are necessary for organizational efficiency, effectiveness, and gaining a competitive advantage Managers and Employees who are satisfied with their jobs are more likely to engage in OCBs Term Organizational Commitment Definition The collection of feelings and beliefs that managers and employees have about their organization as a whole loyal and proud and lead culture Term Mood Definition A feeling or state of mind Term Emotion Definition Intense, relatively short-lived feelings Term Organizational Culture Definition Shared set of beliefs, expectations, values, norms, and work routines that influence how members of an organization relate to one another and work together to achieve organizational goals Term Attraction-Selection-Attrition Framework Definition A model that explains how personality may influence organizational culture. Founders of firms tend to hire employees whose personalities that are to their own. Term Terminal values Definition signify what an organization and its employees are trying to accomplish Term Instrumental values Definition guide the ways in which the organization and its members achieve organizational goals Term Role of Values and Norms Definition Managers determine and shape organizational culture through the kinds of values and norms they promote in an organization Term Organizational culture is composed of Definition values of the founder, socialization, ceremonies and rites, stories and language Term Organizational socialization Definition Process by which newcomer’s learn an organization’s values and norms and acquire the work behaviors necessary to perform jobs effectively Term Ceremonies and Rites Definition Formal events that recognize incidents of importance to the organization as a whole and to specific employees Rites of passage Rites of integration Rites of enhancement Term Rites of Passage Definition determine how individuals enter, advance within, or leave the organization (e.g., induction and basic training) Term Rites of Integration Definition build and reinforce common bonds among organizational members (e.g., office holiday party) Term Rites of Enhancement Definition let organizations publicly recognize and reward employees’ contributions and thus strengthen their commitment to organizational values (e.g., annual awards ceremonies)