Details Title: Chapter 9 Description: Terms Total Flash Cards: 11 Created: 11/07/2006 20:03:23		New Users: To study from this flashcard set, or to create your own your own study flash cards, REGISTER HERE. Existing Users: CLICK HERE. Additional Writing Flashcards
Cards in this set: Term Downward Communication Definition Management to employee Term Upward Communication Definition Employee to Management Term Organizational Culture Definition The sum total of shared values, symbols, meanings, beliefs, assumptions, and expectations that organize and integrate a group of people who work together Term Power Definition The ability to affect the outcomes of decisions in an organization Term Power-control Theory Definition the dominant coalition determines an organization's goals and how business is conducted Term Labor Relations Definition work with unions within boundaries Term Vision Statements Definition an overview of future organizational goals; spells out a target of strategy and the future goal of an organization Term Mission Statements Definition helps employees set priorities and goals, so all members are committed to achieving the specified mission; more specific than vision statement Term Policy Documents Definition employee handbooks, policy manuals, codes of ethics/ethics statements Term Training Materials Definition help socialize new employees into the culture of the organization; new employee orientation is necessary at all levels Term Grapevine Definition Fills information gaps