Term
| Self-Presentational Predicaments |
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Definition
| Situations in which events have undesirable implications for the images people have claimed or desire to claim. |
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Term
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Definition
| A linguistic device used whenever an action is subjected to evaluative inquiry. An explanation, rationale, narrative, or story about why someone behaved the way he or she did. |
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Term
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Definition
| Apologies, Excuses, Justifications, Refusals |
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Term
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Definition
| Accepting responsibility for one's behavior while asking to be pardoned |
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Term
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Definition
| Simple statement of guilt |
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Term
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Definition
| A brief expression of regret |
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Term
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Definition
Could contain as many as 5 elements:
1. Expression of guilt, remorse, embarrassment
2. Recognition of the inappropriate conduct and acknowledgment that the negative sanctions apply
3. Rejection of the inappropriate conduct and disparagement of the "bad self" that misbehaved
4. Acknowledgment of the appropriate conduct and a promise to behave accordingly in the future
5. Penance, restitution, or an offer to compensate the victim(s) |
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Term
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Definition
| A statement used to deny or reduce one's perceived level of responsibility |
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Term
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Definition
| Claiming one was not fully aware of the facts of the matter, did not foresee the consequences, and did not intend for the outcome |
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Term
| Mitigating Circumstances Excuse |
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Definition
| Claiming that there were other circumstances that kept the individual from behaving in a normal fashion |
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Term
| Diffusion of Responsibility |
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Definition
| A person claims that responsibility should be shared by a number of other people |
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Term
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Definition
| A person accepts responsibility but denies it was harmful or tries to claim it actually had positive consequences |
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Term
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Definition
| A person denies that the questionable act occurred or denies responsibility |
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Term
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Definition
| How and why we communicate in polite ways with others |
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Term
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Definition
| All verbal and nonverbal behavior addressing the 'face concerns' of those present during an encounter |
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Term
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Definition
| Desire to be liked and respected by others |
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Term
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Definition
| Our desire to be free from constraints and obligations |
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Term
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Definition
| Being flustered, awkward, or abashed after an incident which causes unwanted evaluations from a real or imagined audience |
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Term
| Tactics for Coping with Embarrassment |
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Definition
Simple Apology
Excuse
Justification
Humor
Remediation
Escape
Avoidance
Aggression |
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Term
| Tactics for Helping Others Cope with Embarrassment |
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Definition
Simple Apology
Excuse
Justification
Humor
Remediation
Avoidance
Empathy
Support |
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