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Chapter 6
Segmenting and Targeting Markets
24
Marketing
Undergraduate 1
09/10/2008

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Term
market
Definition
People or organizations with needs or wants and the ability and willingness to buy.
Term
market segment
Definition
A subgroup of people or organizations sharing one or more characteristics that cause them to have similar product needs.
Term
market segmentation
Definition
The process of dividing a market into meaningful, relatively similar, and identifiable segments or groups.
Term
segmentation bases (variables)
Definition
Characteristics of individuals, groups or organizations.
Term
geographic segmentation
Definition
Segmenting markets by region of a country or the world, market size, market density, or climate.
Term
demographic segmentation
Definition
Segmenting markets by age, gender, income, ethnic background, and family life cycle.
Term
psycographic segmentation
Definition
Market segmentation on the basis of personality, motives, lifestyles, and geodemographics.
Term
deodemographic segmentation
Definition
Segmenting potential customers into neighborhood lifestyle categories.
Term
benefit segmentation
Definition
The process of grouping customers into market segments according to the benefits they seed from the product.
Term
usage-rate segmentation
Definition
Dividing a market by the amount of product bought or consumed.
Term
80/20 principle
Definition
A principle holding that 20 percent of all customers generate 80 percent of the demand.
Term
satisficers
Definition
Business customers who place an order with the first familiar supplier to satisfy product and delivery requirements.
Term
optimizers
Definition
Business customers who consider numerous suppliers, both familiar and unfamiliar, solicit bids, and study all proposals carefully before selecting one.
Term
target market
Definition
A group of people or organizations for which an organization designs, implements, and maintains a marketing mix intended to meet the needs of that group, resulting in mutually satisfying exchanges.
Term
undifferentiated targeting strategy
Definition
Marketing approach that views the market as one big market with no individual segments and thus requires a single marketing mix.
Term
concentrated targeting stragegy
Definition
A strategy used to select one segment of a market for targeting marketing efforts.
Term
niche
Definition
One segment of a market.
Term
multisegment targeting strategy
Definition
A strategy that chooses two or more well-defined market segments and develops a distinct marketing mix for each.
Term
cannibalization
Definition
A situation that occurs when sales of a new product cut into sales of a firm's existing products.
Term
positioning
Definition
Developing a specific marketing mix to influence potential customers' overall perception of a brand, product line, or organization in general.
Term
position
Definition
The place a product, brand, or group of products occupies in consumer's minds relative to competing offerings.
Term
product differentiation
Definition
A positioning strategy that some firms use to distinguish their products from those of competitors.
Term
perceptual mapping
Definition
A means of displaying or graphing, in two or more dimensions, the location of products, brands, or groups of products in customers' minds.
Term
repositioning
Definition
Changing consumers' perceptions of a brand in relation to competing brands.
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