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| Costs resulting from inspections used to assess quality levels. |
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| A measure of whether or not a delivered product meets its design specifications. |
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Definition
| A framework for quantifying the total cost of quality-related efforts and deficiencies. |
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| design for Six Sigma (DFSS) |
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Definition
| An design approach that balances customer requirements with the constraints and capabilities of the supporting manufacturing and service processes. |
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Definition
| A measure of how well a product's designed features match up to the requirements of a given customer group. |
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| An acronym for the five steps at the heart of the Six Sigma process: define, measure, analyze, improve, and control. |
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| Costs associated with quality failures uncovered after products reach customers. |
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| Costs associated with quality failures uncovered before products are delivered to customers. |
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Definition
| A set of internationally accepted standards for business quality management systems. |
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| Malcolm Baldrige National Quality Award |
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Definition
| A national quality award bestowed given by the United States National Institute for Standards and Technology (NIST) in recognition of superior quality and performance excellence. |
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Term
| plan-do-check-act cycle (PDCA) |
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Definition
| A process for improving quality that describes the sequence used to solve problems and improve quality continuously over time; also known as the Deming Wheel or Deming Cycle. |
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Definition
| Costs associated with efforts to prevent product defects and associated failure and appraisal costs. |
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Definition
| A product's fitness for consumption in terms of meeting customers' needs and desires. |
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Definition
| A management approach that establishes an organization wide focus on quality. |
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Definition
| A management program that seeks to improve the quality of process outputs by identifying and removing the causes of defects and variation in the various processes. |
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Definition
| A measure of the variability or dispersion of a population, data set, or distribution. |
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Term
| total quality management (TQM) |
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Definition
| An integrated business management strategy aimed at embedding awareness of quality in all organizational processes. |
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