Term
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Definition
| a decision-making model that describes how managers make decisions in situations characterized by non programmed decisions, uncertainty, and ambiguity. |
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Term
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Definition
| the goals to be achieved or the problem to be solved is unclear, alternatives are difficult to define, and information about outcomes is unavailable. |
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Term
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Definition
| the concept that people have the time and cognitive ability to process a limited amount of information on which to base decisions. |
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Term
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Definition
| a technique that uses a face-to-face group to suggest a broad range of alternatives spontaneously for decision making. |
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Term
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Definition
| a decision-making model based on the assumption that managers should make logical decisions that will be in the organization's best economic interest. |
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Term
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Definition
| an informal alliance among managers who support a specific goal. |
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Term
customer relationship management
(CRM) |
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Definition
| this system helps companies track customers' interactions with the firm and allows employees to call up a customer's past sales and service records, outstanding orders, or unresolved problems. |
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Term
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Definition
| raw facts and figures that by themselves may be useless |
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Term
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Definition
| the process of identifying problems and opportunities and then resolving them. |
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Term
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Definition
| differences among people with respect to how they perceive problems and make decisions. |
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Term
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Definition
| an approach that describes how managers make decisions rather than how they should. |
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Term
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Definition
| a decision making technique in which an individual is assigned the role of challenging the assumptions and assertions made by the group to prevent premature consensus. |
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Term
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Definition
| the step in the decision-making process in which managers analyze underlying casual factors associated with the decision situation. |
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Term
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Definition
| this is a more limited term that refers specifically to business exchanges or transactions that occur electronically. |
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Term
electronic data interchange
(EDI) |
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Definition
| these networks link the computer systems of buyers and sellers to allow the transmission of structured data primarily for ordering, distribution, and payables and receivables. |
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Term
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Definition
| the step in the decision-making process that involves using managerial, administrative, and persuasive abilities to translate the chosen alternative into action. |
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Term
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Definition
| data converted into a meaningful and useful context for specific users. |
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Term
information technology
(IT) |
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Definition
| consists of the hardware, software, telecommunications, database management, and other technologies it uses to store data and make them available in the form of information for organizational decision making. |
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Term
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Definition
| an internal communications system that uses the technology and standards of the internet but is accessible only to people within the company. |
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Term
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Definition
| this comprises the efforts to gather knowledge systematically, make it available throughout the organization, and foster a culture of learning |
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Term
management information system
(MIS) |
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Definition
| this is a computer-based system that provides information and support for effective managerial decision making. |
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Term
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Definition
| decisions made in response to a unique situation, are poorly defined and largely unstructured, and have important consequences for the organization. |
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Term
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Definition
| an approach that defines how a decision maker should make decisions and provides guidelines for reaching an ideal outcome for the organization. |
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Term
| operations information systems |
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Definition
| these support information-processing needs of a business's daily operations and low-level operations management functions. |
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Term
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Definition
| a situation in which managers see potential organizational accomplishments that exceed current goals. |
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Term
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Definition
| a decision-making technique in which people are assigned to express competing points of view. |
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Term
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Definition
| a situation in which organizational accomplishments have failed to meet established goals. |
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Term
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Definition
| decisions made in response to a situation that has occurred often enough to enable decision rules to be developed and applied in the future. |
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Term
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Definition
| a decision has clear goals and good information is available, but the future outcomes associated with each alternative are subject to change. |
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Term
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Definition
| to choose the first solution alternative that satisfies minimal decision criteria regardless of whether better solutions are presumed to exist. |
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Term
transaction processing system
(TPS) |
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Definition
| records and processes data resulting from business operations. |
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Term
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Definition
| managers know which goals they wish to achieve, but information about alternatives and future events is incomplete. |
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Term
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Definition
| a model designed to help managers gauge the amount of subordinate participation in decision making. |
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