Term
|
Definition
| Involves receiving, attending to, understanding, responding to, recalling sounds and visual images during interpersonal encounters. |
|
|
Term
|
Definition
| When vibrations travel along acoustic nerves to your brain, which interprets them as your friend's words and voice tone. |
|
|
Term
|
Definition
| Both seeing and hearing. First step in the listening process. |
|
|
Term
|
Definition
| Sound in the surrounding environment that obscures or distracts our attention from auditory input. |
|
|
Term
|
Definition
| The restricted ability to recieve sound input across the humanly audible frequency range. |
|
|
Term
|
Definition
| The second step in the listening process. Involves devoting attention to the information you have received. |
|
|
Term
| How to boost attention 5 steps |
|
Definition
1. Develop awareness of your attention level.
2. Take note of encounters in which you should listen carefully.
3. Consider the optimal level of attention required for adequate listening during these encounters.
4. Compare the level of attention you observed in yourself vs. the level of attention that is required, identifying the "attention gap" that needs to be bridged for you to improve your attention.
5. Raise your attention level to the point necessary to take in the auditory and visual information you are receiving. |
|
|
Term
|
Definition
| Systematically putting aside thoughts that are not relevant to the interaction at hand. |
|
|
Term
|
Definition
| The third stage of listening. Involves interpreting the meaning against our past knowledge. |
|
|
Term
|
Definition
| The part of your mind that temprarily houses the information while you seek to understand its meaning. |
|
|
Term
|
Definition
| The part of your mind devoted to permanent information storage. |
|
|
Term
| Improving long-term memory |
|
Definition
| Calling up relevant knowledge from your long-term memory then compairing it to relevant prior knowledge with the new information in your short-term memory to create understanding. |
|
|
Term
|
Definition
| How someone communicates their attention and understanding to you. |
|
|
Term
|
Definition
| Critical to active listening. Communicating attention and understanding while others are talking. Can be both positive and negative feed back. EX: Both verbal and nonverbal such as nodding and making comments. Negative can include advoiding eye contact, turning your body away, looking bored or distracted, not using back-channel cues. |
|
|
Term
|
Definition
| Verbal and nonverbal behaviors such as nodding and making comments. |
|
|
Term
|
Definition
| Summarizing others' comments after they have finished. |
|
|
Term
|
Definition
| Remembering information after you have received, attended to,understood, and responded to it. |
|
|
Term
|
Definition
|
|
Term
|
Definition
| Causes us to remember unusual information more readily than commonplace information. |
|
|
Term
|
Definition
| Your purpose for listening. |
|
|
Term
| Five functions of listening |
|
Definition
1. Comprehend-you listen so that you can comprehend the information and you work to accurately interpret and store the information you recieve so you can recall it later.
2.Support- Provide comfort to a conversational partner
3. Analyze- You carefully evaluate the message you are reveiving and you judge it.
4. Appreciate- Your goal is simply to enjoy the sounds and sights you are experiencing and then to respond by expressing your appreciation.
5. Discern- You focus on distinguishing specific sounds from each other. |
|
|
Term
|
Definition
| Your habitual pattern of listening behaviors, which reflects your attitudes, beliefs, and predispositions regarding the listening process. |
|
|
Term
|
Definition
1. Action-oriented- want brief, to-the-point, and accurate messages from others-information they can then use to make decisions or initiate courses of action.
2. Time-oriented- prefer brief and concise encounters. They tend to let others know in advance exactly how much time they have available for each conversation.
3. People-oriented- view listening as an opportunity to esablish commonalities between themselves and others.
4. Content-oriented- prefer to be intellectually challenged by the messages they receive during interpesonal encounters. |
|
|
Term
|
Definition
| Taking in only bits and peices of information during an interpersonal encounter and dismissing the rest. |
|
|
Term
|
Definition
| When people intentionally and systematically set up situations so they can listen to private conversations. |
|
|
Term
|
Definition
| Behaving as if you are paying attention though you really are not. |
|
|
Term
| Agressive listening(ambushing) |
|
Definition
| Attend to what others say solely to find an opportunity to attack their conversational partners. |
|
|
Term
|
Definition
| Post messages designed solely to annoy others. |
|
|
