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Chapter 4
Core Concepts of Management, John R. Schermerhorn for SFSU 2011
24
Management
Undergraduate 3
02/23/2011

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Term
Ethical Behavior
Definition
is accepted as "right" or "good" in the context of governing moral code
Term
Values
Definition
broad beliefs about what is or is not appropriate behavior
Term
Utilitarian View
Definition
considers ethical behavior as that which delivers the greatest good to the greatest number of people
Term
Individualism View
Definition
considers ethical behavior as that which advances long-term self-interests
Term
Moral-Rights View
Definition
considers ethical behavior as that which respects and protects fundamental rights
Term
Justice View
Definition
considers ethical behavior as that which treats people impartially and fairly according to guiding rules and standards
Term
Cultural Relativism
Definition
suggests there is no one right way to behave; ethical behavior is determined by its cultural context
Term
Ethical Dilemma
Definition
a situation with a potential course of action that, although offering potential benefit or gain, is also unethical
Term
Discrimination
Definition
where a manager denies promotion or appointment to a job candidate because of the candidate's race, religion, gender, age or other non-job-related criterion
Term
Sexual Harassment
Definition
where a manager makes a coworker feel uncomfortable because of inappropriate comments or actions regarding sexuality; or where a manager requests sexual favors in return for factorable job treatment
Term
Conflicts of Interest
Definition
where a manager takes a bribe or kickback or extraordinary gift in return for making a decision favorable to the gift giver
Term
Customer Confidence
Definition
where a manager has privileged information regarding the activities of a customer and shares that information with another party
Term
Organizational resources
Definition
where a manger uses official stationery or a company e-mail account to communicate personal opinions or requests to community organizations
Term
Ethics Training
Definition
helps people better understand the ethical aspects of decision making
Term
Whistleblower
Definition
exposes the misdeeds of others in organizations
Term
Code of Ethics
Definition
a written document that states values and ethical standards intended to guide the behavior of employees
Term
Corporate Social Responsibility
Definition
the obligation of an organization to act in ways that serve the insterests of its stakeholders
Term
Social Audit
Definition
a systematic assessment of an organization's accomplishments in areas of social responsibility
Term
Occupational Safety and Health Act
Definition
1970, established that the federal government was concerned about worker health and safety on the job
Term
Equal Employement Opportunity Act
Definition
1972, designed to elimanate discrimination in labor practices based on race, gender, age, national origin, and marital status
Term
Consumer Product Safety Act
Definition
1972, gives government authority to examine and force a business to withdraw from selling any product that it feels is hazardous to the consumer
Term
Air Pollution Control Act
Definition
1962, was the first in a series designed to eliminate careless pollution of the air, water and land
Term
Ethical Leadership
Definition
moral leadership that meets the test of being "good" rather then "bad", and "right" rather than "wrong"
Term
Leadership Integrity
Definition
the leader's honesty, credibility, and consistency in putting ethical values into action
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