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Chapter 3
Consumer Behavior Test 1
19
Marketing
Undergraduate 4
09/18/2013

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Cards

Term
Culture values
Definition
- widely held beliefs that affirm what is desirable
- value shifts
Term
Organic foods
Definition
- USDA set standards
- Consumers are younger, better educated, fits their lifestyle
- 2/3 of Americans have tried it
Term
Changes in American values
Definition
- self-oriented
- environment oriented (economic, technical, physical)
- other oriented (appropriate relationships between individuals and groups)
Term
Self-oriented values
Definition
- Religious/secular
- sensual gratification/abstinence
- postponed/immediate gratification
- material/nonmaterial
- hard work/leisure
- active/passive
Term
Environment oriented values
Definition
- cleanliness
- tradition/change (we accept change, but aging population is less receptive)
- risk taking/security
- problem solving/fatalistic (we are a problem solving society)
- admire/overcome nature
- performance/status (status brands are less popular today)
Term
Other oriented values
Definition
- individual/collective (we are an individual society)
- diversity/uniformity
- limited/extended family
- youth/age (we have an aging population)
- competition/cooperation
- masculine/feminine
Term
Emerging values
Definition
- green marketing
- cause related marketing (linking your product to a cause)
- marketing to gay and lesbian consumers
- gender based marketing
Term
3 ways to do green marketing
Definition
1) Less harmful product than the previous one
2) Product has a positive impact
3) Product is tied to environmental organization or event
- Dawn example
Term
FTC's Green Guides
Definition
Makes sure businesses are following through with their 'green' claims
- Crackdown on third party certifications and seals
- Few products live up to consumer perceptions
Term
Greenwashing
Definition
When a company makes a 'green' claim that isn't true
Term
Green market segments
Definition
1) Eco-Centrists and respectful stewards
- highly motivated and willing to pay more for eco-friendly
2) proud traditionalists and frugal earth mothers
- motivated by efficiency, practicality, and family
3) Eco-villians
- very dismissive of environmental concerns
Term
Cause related marketing
Definition
ex) Children's Miracle Network at Publix

- Sceptic: doesn't believe money is going where they say it's going
- Balancer: believes in CRM, but does little
- Attribution oriented: slightly skeptical, but uses best judgment to determine which firms are genuine
- Socially concerned: slightly skeptical, but support CRM
Term
Marketing to gay and lesbian consumers
Definition
- Big market
- A lot more marketers are starting to target them
- Product modifications may be necessary
- Communication issues (which magazines are you going to use for your ads?)
Term
Questions to ask before marketing to gay and lesbians
Definition
1) Does the product need to be modified to meet their needs?
2) Should the firm use its standard ads?
3) Should it advertise in gay media using gay themes?
4) To what extent should the firm be involved in the gay community?
5) Should its ads in mainstream media include gay themes?
Term
Gender based marketing
Definition
- shift in roles > things aren't as male-dominant as they used to be
- Roles are ascribed (you don't have control over your gender)
- traditional vs. modern orientation
Term
Female market segments
Definition
- traditional housewife (content)
- trapped housewife (mixed feelings)
- trapped working woman (proud of financial contribution, sad about missed opportunities)
- career working woman (feels pressed for time)
Term
Gender subculture
Definition
- differences between men and women
- women pay attention to tone, men pay attention to message
- Men are more control oriented
- women are more group oriented
- today, most women make or greatly influence most purchasing decisions
Term
Working Women
Definition
- Majority work outside the home
- Want convenience
- difficult to reach (low media consumption)
- Balance of family and work
- Segments (stay at home, plan to work, just a job, career oriented)
Term
Gender based marketing
Definition
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