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Details Title: Chapter 3 Description: Chapter 3 Total Flash Cards: 9 Created: 04/29/2007 12:25:00	To study from this set of flash cards, or to create your own your own study flash cards, register HERE. If you are already a registered user, CLICK HERE.
Cards Term 1. Which of the following is not one of the five forces of industry structure? Definition b. Economic Term 2. Which of the following is not a determinant of the rivalry between competing firms? Definition b. Buyer propensity to substitute Term 3. Competitive advantages typically come from: Definition d. The unique bundling of several resources Term 4. Compared to tangible resources, intangible resources are: Definition c. A more potent source of competitive advantages Term 5. A firm’s resources and capabilities: Definition b. May be a source of incompetence Term 6. Which of the following is not positive criterion that managers can use to decide which of their firm’s capabilities have the potential to create a sustained competitive advantage? Definition d. They are easy for competitors to imitate Term 7. In the aftermath of September 11th Southwest Airlines differed from its competitors in that: Definition d. Southwest laid off no employees and dropped no routes Term 8. Which of the following is not a core competency for Southwest? Definition c. Hub and spoke flight system Term 9. Which is an accurate statement about labor unions at Southwest? Definition c. With about 80% of employees in unions, Southwest is one of the most unionized of all major airlines