Term
| Always doing the right thing. |
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| Key used to verify a user's identity on a secure computer or network. |
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| Golden Rule: Do unto others as you would have them do unto you. |
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| Means of communication that is not pushy or bossy but is also not soft. |
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| What all tech's should feel for their customers. |
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| Communication strategy designed to help techs understand a user's probloems better. |
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| Movement of electrons from one body to another. A real menace to PCs, as it can cause permanent damage to semiconductors. |
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Term
| Amount of static electricity stored by an object. |
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Term
| Special surface on which to lay electonics. They come with a grounding connection designed to equalize electrical potential between a workbench and o ne or maore electronic devices. |
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Term
| Any material or device that impedes the flow of electons.Measured in Ohms. |
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| Bag made of anti-static plastic into which electronics are placed for temporary or long term storage. |
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| Electrical interference form one device to another, resulting in poor performance of the device being interfeed with. |
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| Electromagnetic Interference (EMI) |
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Term
| Another form of electrical interference caused by radio-wave emitting devices, such as cell phones, wireless network coards, and microwave ovens. |
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Definition
| Radio Frequency Interference (RFI) |
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Term
| Most important part of a PC tech's toolkit. |
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Definition
| Phillips-head screwdriver |
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