Details Title: Chapter 2 Description: midterm Total Flash Cards: 16 Created: 02/25/2009 17:19:02		New Users: To study from this flashcard set, or to create your own your own study flash cards, REGISTER HERE. Existing Users: CLICK HERE. Additional Marketing Flashcards
Cards in this set: Term impersonal communication Definition people receiving the informatoin usually have little opportunity to ask the sender to clarify vague or confusing wording.   memos, letters, emails Term interpersonal communication Definition verbal exchange of thoughts or information between two or more people.   such words as a share, discuss, argue  Term feedback Definition response from the person receiving the informatoin Term sematics Definition study of the relationship between a word and irs meanings Term nonverbal messages Definition messages without word or silent messages   we communicate with facial expressins, voice tone, gestures, appearance, posture, and other nonverbal means.  Term active listening Definition requires an intense involvement as you concentrate on what you are hearing through your body language Term critical listening Definition organized, cognitive process you use to carefully examine the thinking of tohers in order to clarify and improve your understanding Term empathic listening Definition listeing with the intent to understand how the person feels. requires listening with your ears, eyes, and heart.  Term self- disclosure Definition process of letting another person know what you think, feel, or want. Term self-description Definition invloves disclosure of nonthreatening informatin, such as your age, your favorite food, or where you wen to school. Term self-awareness Definition ability to recognize and understand your moods, emitions, and drives, as well as their effect on others. Term virtual offices Definition networks of workers connected by the lastest technology Term telecommuting Definition arrangement that allows emplyess to work from thier homes, enables people scattered all over the world to work as one office stadd. Term voice mail Definition recorded telephone messages can be sent or retrieved from anywhere in the world. Term scanners Definition take picture of documents and transmit them electronically. Term fax modems Definition transmission of informatin directly from a computer screen to a fax machine or photocopier in another office, building, state or country.