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Chapter 1
Communication Competence in Groups
11
Other
03/18/2009

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Term
GROUPHATE
Definition
describes how troublesome the group experience is for many people
Term
COMMUNICATION AS...
TRANSACTIONAL
Definition
-each person is both a sender and a receiver simultaneously
-all parties influence each other
Term
COMMUNICATION AS...
PROCESS
Definition
-changes in events and relationships are part of a continuous flow
Term
COMMUNICATION AS...
SHARED MEANING
Definition
-the meaning of words depends on common agreement
-misunderstandings because words can be ambiguous, they can have double or multiple common meanings
-verbal, non-verbal, context
Term
BYPASSING
Definition
when we assume that everyone has the same meaning for a word
Term
MIXED MESSAGE
Definition
occurs when there is positive verbal and negative non-verbal and vice-versa
Term
EFFECTIVENESS
Definition
how well we have progressed toward the achievement of goals
Term
APPROPRIATENESS
Definition
complying with rules and their accompanying expectations
-what should or shouldn't be done depending on the context
Term
We-Oriented
Definition
ethics is important and cares about the team, not ind. achievements
Term
ASPECTS OF COMMUNICATION
COMPETENCE (5)
Definition
Knowledge:Learning the Rules
Skills: Showing, Not just Knowing
Sensitivity: Receptive Accuracy
Commitment: A passion for Excellence
Ethics: The Right and Wrong of Communication
Term
INDIVIDUALISM VS.
COLLECTIVISM
Definition
individualism is basically about achieving one's personal goals, and collectivism is sacrificing one's goals for the group's interest.