Details Title: chapter 18 Description: n/a Total Flash Cards: 13 Created: 04/20/2009 12:08:34		New Users: To study from this flashcard set, or to create your own your own study flash cards, REGISTER HERE. Existing Users: CLICK HERE. Additional Management Flashcards
Cards in this set: Term Lewin's change model Definition • Unfreezing- in response to benchmarking • Changing • Refreezing Term stress triggers: Definition fight, flight, or freeze responses Term strain Definition how our body reacts to the stressors in the environment. Some strain makes us more productive, too little strain is bad as is too much strain, which may cause half of all illnesses in the U.S. Term common stressors Definition • Constant and unexpected changes • Increasing demands on time • Lack of information to make decisions • Conflict in relationships • Role conflict • Repressed feelings and emotions Term modern industrial stressors Definition • Galloping technology and the information explosion • Downsizing • Mergers and acquisitions • Government regulation and taxation • Demands for productivity • Emphasis on quality and speed • The “executive monkey” Term the stress continuum Definition • From positive effects to negative effects • Normal growth to mild stress to acute distress Term stress continuum stage 1 Definition mild stress, great zest, acute perception, burnout, a positive charge (drugs) Term stress continuum stage 2 Definition low energy, less able to relax, headaches, tenseness present, sleep disturbance Term stress continuum stage 3 Definition inability to respond appropriately, irritability, anxiety, feelings of negativism, inability to concentrate, nameless fears Term stress continuum stage 4 Definition terrifying responses caused by adrenalin reactions, uncontrolled trembling and panic, pounding heart, sweating, sheer exhaustion (you should physically work off the adrenalin) Term impact of stress depends on Definition • General health • Genetics and personality • Prior exposure to stressors • Life changes (age, mid career crises, etc.) • Social support • Sex, race, ethnicity, etc. Term We're managing stress when we: Definition • Feel we have the resources to meet the demands • Alter the demands to balance with the resources Term greatest moderator of strain: Definition • The social support network: – Esteem support – Informational support – Social companionship – Instrumental support • Global social support • Functional social support- buffers to strain