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| the set of shared values, beliefs, and norms that influences the way employees think, feel, and behave toward each other and toward people outside the organization |
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| general criteria, standards, or guiding principles that people use to determine which types of behaviors, events, situations, and outcomes are desirable or undesirable |
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| a desired end, state, or outcome that people seek to achieve |
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| a desired mode or type of behavior that people seek to follow |
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| Employees Learn Org Values and Norms through: |
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Definition
Formal Socialization Practices
Organizational Language
Signs, Symbols, and Stories
Organizational Rites and Ceremonies |
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Term
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| the moral values, beliefs, and rules that establish the appropriate way for an organization and its members to deal with each other and with people outside the organization |
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| the process through which employees learn norms |
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| anything visible that can be used to represent abstract shared values or something of meaning |
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| stories, sagas, legends, myths in a culture |
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| thoughts and feelings members take for granted and believe to be true |
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| things that people either do/do not do |
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| type of shared practice; elaborate activities used to evoke feelings |
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| cultures developed within overall structure |
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