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Title: chapter 14

Description: n/a

Total Flash Cards: 8

Created: 04/20/2009 11:51:44

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Additional Management Flashcards

Cards in this set:

Term
communication
Definition
interpersonal exchange of information and understanding
Term
encoding
Definition
transforming information from one format into another
Term
noise
Definition
anything that interferes with the transmission and understanding of a message
Term
decoding
Definition
creating meaning
Term
assertive communication
Definition
expressive and self enhancing but does not take advantage of others
Term
nonverbal communication
Definition
eyes are the window to the soul
Term
to improve nonverbal communication...
Definition
move toward the speaker
Term
communication richness
Definition
face to face



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