Details Title: chapter 14 Description: n/a Total Flash Cards: 8 Created: 04/20/2009 11:51:44		New Users: To study from this flashcard set, or to create your own your own study flash cards, REGISTER HERE. Existing Users: CLICK HERE. Additional Management Flashcards
Cards in this set: Term communication Definition interpersonal exchange of information and understanding Term encoding Definition transforming information from one format into another Term noise Definition anything that interferes with the transmission and understanding of a message Term decoding Definition creating meaning Term assertive communication Definition expressive and self enhancing but does not take advantage of others Term nonverbal communication Definition eyes are the window to the soul Term to improve nonverbal communication... Definition move toward the speaker Term communication richness Definition face to face