Shared Flashcard Set

Details

Chapter 14
Exam 4
18
Business
Undergraduate 3
04/19/2011

Additional Business Flashcards

 


 

Cards

Term
Communication
Definition
the sharing of information between two or more individuals or groups to reach a common understanding
Term
Functions of Communication
Definition
Providing Knowledge
Expressing Feelings
Controlling and Coordinating Group Activities
Motivating Organizational Members
Term
Communication Process
Definition
Sender
Receiver
Message
Encoding
Medium
Decoding
Feedback
Term
Jargon
Definition
specialized language or terminology within a group
Term
Verbal Medium
Definition
written or spoken means of communicaiton
Term
Nonverbal Medium
Definition
means of communication other that written or spoken word
Term
Noise
Definition
anything that interferes with the communication process
Term
Filtering
Definition
a sender's withholding part of a message because the sender thinks the receiver does not need or will not want to receive the information
Term
Barriers to Effective Communication
Definition
Noise
Filtering
Information Distortion
Poor Listening Skills
Poor Feedback
Rumors
Grapevine
Linguistic Style
Term
Information Distortion
Definition
the change in meaning that occurs when a message travels through a series of different senders to a receiver
Term
Rumor
Definition
unofficial information on topics that are important or interesting to an organization's members
Term
Grapevine
Definition
a set of informational communication pathways through which unofficial information flows
Term
Linguistic Style
Definition
a person's characteristic way of speaking
Term
Information Richness
Definition
the amount of information a medium of communication can carry and the extent to which it enables senders and receivers to reach a common understanding
Term
Intranet
Definition
a company-wide computer network
Term
Persuasive Communication
Definition
the attempt by one person or group to transmit and share information with another person or group to get the other to accept, agree with, follow, and seek to achieve the former's goals and objectives
Term
Devil's Advocate
Definition
a person willing to stand up and question the beliefs of more powerful people that a planned course of action is flawed
Term
Proxemics
Definition
the use of space in communicating
Supporting users have an ad free experience!